Training Matters - TM

08/10/2025

🌟 🌟 Meet this month's Staff in the Spotlight, Edie Dunkley! 🌟 🌟

Edie's positive attitude, work ethic and compassion for customers has seen her go from counter assistant to pharmacy manager in a few years. ☺️ Read more about her journey at the link.

A happy and motivated team combined with a calm yet competitive work environment are what Edie Dunkley finds to be the perfect ingredients to create a successfu

06/10/2025

In potentially life-saving news for those with severe allergies, the MHRA have approved a new way to administer adrenalin.

Read all about the new device and why it is set to be a game-changer at the link below. 🙌

Hopefully, most people with an allergy will be able to avoid coming into contact with or ingesting allergens, but this is, well, hopeful. In the event that they

03/10/2025

Our The Professional Assistant module this month looks at erectile dysfunction - head to the link below to brush up on your knowledge and test yourself with our scenario and quiz! ⭐

Erectile dysfunction (ED) is a common issue for many men, yet people often find it hard to discuss or seek treatment for. Pharmacy teams can be on hand with rea

01/10/2025

Whether we like to believe it or not, parasitic infections are common, especially in households with young children. This feature looks at the different parasites that customer may struggle with... and how to get rid of them. 💪

Whether we like to believe it or not, parasitic infections are common, especially in households with young children. Training Matters explores how pharmacy team

29/09/2025

On the podcast this month, in conversation with Louise Gow from , we cover
• Common eye problems
• Low vision
• How lifestyle choices impact eye health
• How pharmacy team members can support customers with sight loss.

Listen at the link 👀

In conversation with Louise Gow, head of optometry, low vision and eye health at the Royal National Institute of Blind People.

26/09/2025

Brush up on your treatment and OTC knowledge with this minute clinic which is now live on our website! ✨

This handy 10-minute clinic is designed to act as a quick reference guide that will help you when advising customers in different category areas. The flowchart

25/09/2025

⭐ ✨ Happy World Pharmacist Day! ✨ ⭐

Thank you to our amazing pharmacists who work together with us to deliver exceptional care all year-round, for all of your hard work and of course, your support. 💫

24/09/2025

This feature explains the different stages of and what customers can expect during this transformational period, with, of course, a host of expert advice on treatment options, tips and where to find support. 💫

Menopause is a huge milestone in a woman’s life, signifying the end of reproductivity and bringing with it a host of physical and emotional effects. We explor

22/09/2025

❤️ It is World Heart Day on the 29th of September! ❤️

See how you can get involved in this life-changing campaign at the link below.

https://bit.ly/4fQOd2q

Cardiovascular diseases are often to thought to be inevitable – something that just happens as you age, or perhaps because of your genes. While some instances

19/09/2025

This Pain Awareness Month, remember to check in with customers about their ; are they managing it okay? How often do they need to be taking pain killers? Have they tried any self care options?

Read more about how you can make a positive impact 👇

Throughout September’s Pain Awareness Month, pharmacy teams can play a vital role in tackling pain and its management.

12/09/2025

Module 8 in our bite-sized video learning modules series is here! ✨ ✨ This one is all about building trust and rapport with customers - a crucial element of working in the pharmacy. ⭐

Follow the link to watch the short video.

https://bit.ly/41SFpnc

05/09/2025

This new CPD module guides you through how to ensure the pharmacy is accessible to all customers, including those with sensory impairments. ☺️

https://bit.ly/4mJtSyP