Hotel Guest Experience Forum

08/10/2025

Hyatt Hotels Corporation has officially opened Caption by Hyatt Kabutocho Tokyo, marking the brand’s debut in the Japanese capital and its second property in the country. Located in the heart of Nihonbashi Kabutocho, Tokyo’s historic financial district turned creative hub, the 195-room hotel offers guests a tech-forward hospitality experience rooted in local culture.

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Hyatt Hotels Corporation has officially opened Caption by Hyatt Kabutocho Tokyo, marking the brand’s debut in the Japanese

08/10/2025

Hilton Hotels & Resorts has announced a major expansion of its partnership with Sun Group, one of Vietnam’s leading conglomerates, in a move set to transform the country’s hospitality sector. The agreement introduces five new properties and nearly 1,800 rooms, effectively doubling Hilton’s footprint in Vietnam and bringing several of its premium brands to the market.

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Hilton has announced a major expansion of its partnership with Sun Group, one of Vietnam’s leading conglomerates, in a move set

08/10/2025

Groups360 has announced a strategic partnership with Hyatt to introduce instant online booking capabilities for group stays and meetings. The integration of Hyatt’s global portfolio into the GroupSync Marketplace is scheduled to go live in early 2026.

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08/10/2025

CIC Hospitality, which operates over 30 hotel properties across Europe, including Best Western and Radisson, has teamed up with
Bookboost a leading hospitality engagement platform, to evolve guest communication.

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CIC Hospitality, which operates over 30 hotel properties across Europe, including Best Western and Radisson, has teamed up with

07/10/2025

Plusgrade, a global leader in ancillary revenue solutions, has announced its acquisition of Oaky the award-winning upselling platform recognised as the Best Upselling Software for five consecutive years. This strategic move unites two trusted names in hospitality technology, creating a single, powerful upsell experience for hotels and their guests.

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Plusgrade, a global leader in ancillary revenue solutions, has announced its acquisition of Oaky, the award-winning upselling platform

07/10/2025

Sweeply and Freetobook have officially launched their new property management system (PMS) integration. The collaboration brings together two industry innovators to deliver a smarter, more efficient way for accommodation providers to manage their properties. The integration is now live and available to freetobook users.

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Sweeply and freetobook have officially launched their new property management system (PMS) integration. The collaboration

07/10/2025

Numa has announced the launch of its new premium lifestyle brand, Native by NUMA, following its strategic combination with Native Places. This marks a significant evolution in NUMA’s mission to reshape the travel experience across the continent, blending boutique charm with cutting-edge technology.

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NUMA Group has announced the launch of its new premium lifestyle brand, Native by NUMA, following its strategic combination with

06/10/2025

RateGain Travel Technologies Limited, a global leader in AI-driven software for the travel and hospitality sector, has officially launched SoHo: Social for Hospitality. This marks the rebranding of BCV, now redesigned to help hotels turn social media into a powerful revenue-generating tool in today’s guest-led travel landscape.

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RateGain Travel Technologies Limited, a global leader in AI-driven software for the travel and hospitality sector, has officially

06/10/2025

Oracle has announced a major upgrade to its Simphony Kiosk platform, introducing advanced self-service capabilities aimed at transforming customer experiences across stadiums, restaurants, hotels, casinos, and cruise ships.

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Oracle has announced a major upgrade to its Simphony Kiosk platform, introducing advanced self-service capabilities aimed at

06/10/2025

Wyndham Hotels & Resorts has unveiled its latest franchise offering, Dazzler Select by Wyndham, aimed at independent hoteliers in the economy lifestyle segment. The new brand extension of Dazzler, by Wyndham is designed to blend boutique style with budget sensibility, giving owners the freedom to retain their hotel’s unique character while benefiting from Wyndham’s global reach and resources.

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Wyndham Hotels & Resorts has unveiled its latest franchise offering, Dazzler Select by Wyndham, aimed at independent hoteliers

03/10/2025

Breezes Bahamas, the iconic beachfront all-inclusive resort located along Nassau’s legendary Cable Beach, has officially transitioned to
Cloudbeds, a leading hospitality management platform, marking a bold leap into the future of tech-enabled guest experiences.

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Breezes Bahamas, the iconic beachfront all-inclusive resort located along Nassau’s legendary Cable Beach, has officially

03/10/2025

IHG Hotels & Resorts is ramping up the growth of its fastest-growing premium brand, voco hotels with nine new signings and openings across Southern Europe.

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IHG Hotels & Resorts is ramping up the growth of its fastest-growing premium brand, voco, with nine new signings and openings