Portsmouth Homes

27/12/2025

It may be Christmas but we're still working! We’ve just approved 5 new policies to help keep your home safe and make sure all tenants are treated fairly. The policies include:

• Anti-Social Behaviour
• Hate Crime and Hate Incidents
• Domestic Abuse
• Rent and Service Charge Setting
• Water Hygiene

Check them out online at www.portsmouth.gov.uk and search “Portsmouth Homes policies"

23/12/2025

Whilst we hope everyone has a joyous, hassle-free Christmas, should things go wrong in your home you can still report repairs during the holidays by:

phone: 023 9284 1311
email: [email protected]
online: portsmouth.gov.uk/portsmouthhomes

Our customer repairs team is open 8am to 5pm every day except bank holidays. To report repairs outside of office hours and on bank holidays call: 023 9282 4244.

Please note: out of hours we only carry out emergency repairs. You can find what counts as an emergency in our repairs and maintenance policy https://www.portsmouth.gov.uk/services/housing/housing-policies-and-privacy-notices/portsmouth-homes-policies-strategies-and-reports/

18/12/2025

Thank you to residents who shared feedback on our recent consultation about next year’s rent and service charges. We appreciate your input. We would like to invite all residents to a meeting where we will update you on the progress and next steps.

Meeting Details:

• Thursday 8th January 2026
• Time: 11:00 AM – 1:00 PM
• Location: Somerstown Hub

• Monday 12th January 2026
• Time: 6:00 PM - 7:30 PM
• Location: Online

You are welcome to attend whichever is most convenient for you.

Please note: You must pre-book to attend online meeting so a link can be sent out prior to the meeting.

To book your place, email [email protected] or call 023 9283 4835 by Monday 12th January 12pm. If you need assistance with transport, let us know when booking.

16/12/2025

You may have been contacted by us or Ridge, a specialist consultant we are working with, to ask if we can visit your home to carry out a stock condition survey.

We’re carrying out these surveys across our homes, and they help us to make sure every home meets safety standards, but we can only do this with your help. We need access to your home to complete these.

These surveys are a key part of our proactive strategy. They help us:
✔️ check the condition and make sure your home is safe
✔️ plan future improvements before problems get worse

The surveyors will leave a card if you are not in when they visit and providing contact details for you to contact them and make an appointment

If you have any queries regarding the survey, please contact our Customer Repairs Team on 023 9284 1311 or email [email protected]

15/12/2025

🎄✨ Festive Fun at the Resident Participation Centre! ✨🎄

Over the past 4 weeks, our amazing residents have been getting creative and learning new tricks to make Christmas cupcakes that look (and taste!) absolutely incredible! 🧁🎅

From piping perfect swirls to adding festive decorations, everyone has been sharing tips, laughter, and plenty of holiday cheer. 🌟

A big thank you to everyone who joined in – your cupcakes are truly works of art! 🍰💫

12/12/2025

We’ve just approved 4 new policies to help keep your home safe and make sure all tenants are treated fairly. The policies include:

- Electrical safety
- Working together - Homes access
- Damp & mould
- Landlord complaints

Check them out online at www.portsmouth.gov.uk and search “Portsmouth Homes policies"

10/12/2025

HAF a holly-jolly Christmas with HAF Fun Pompey! From 20 Dec to 3 Jan, children aged 5 to 16 who receive benefits-related free school meals can enjoy exciting activities and delicious hot meals FOR FREE throughout the festive holidays ✨

Choose from pantomime trips, water sports, music sessions, family fun days, SEND-friendly activities and more - all free for those eligible!

Book now at eequ.org/haffunpompey and make this holiday magical!

05/12/2025

New House Talk is out now! 📖☃️❄️ https://www.portsmouth.gov.uk/services/housing/portsmouth-homes/resident-engagement/house-talk/

Check out the front cover 👀It's a collection of wintry drawings made by some of our regular (and talented) kids from Stamshaw Adventure Playground.

This issue is also jam-packed with important updates (like why we need to carry out surveys on your home), fun activities for the kids, things to do, useful tips and advice, and LOADS more 🤩

Give it a read online if you haven't had your copy through the post yet! https://www.portsmouth.gov.uk/services/housing/portsmouth-homes/resident-engagement/house-talk/

The exclusive magazine for Portsmouth Homes residents - filled with important updates, fun activities, useful tips, and loads more!

04/12/2025

📢 Have your say!

Join our Landlord Performance Workshops and help shape how Portsmouth Homes shares performance information.

✅ Tell us what matters most to you (repairs, ASB, rent arrears, estate services etc)
✅ Share how you’d like updates presented
✅ Influence future reporting and communication

First session:
📅 Friday 30th January
🕐 1:00 PM – 2:45 PM
There will be 3 sessions in total, and you must be able to attend all 3 sessions.

Interested? Contact the resident engagement team by Thursday 18th December on 02392 834835 or email at [email protected]

04/12/2025

Why we have to be a Grinch when it comes to Christmas decorations...🎄😢

We know it feels a bit “Grinchy,” but for everyone’s safety, your communal areas have to be kept clear at all times.

This includes all communal areas such as, hallways, stairwells, landings, corridors and doors in enclosed spaces or upper floors.

What this means for decorations:

• You cannot place wreaths, seasonal decorations, lights, or personal items within any communal area - including doors within communal areas.
• These rules are part of our fire safety policy and tenancy agreements, making sure escape routes stay clear.
• Any items found in communal areas will be removed.

Where you can decorate:
✅ Inside your home
✅ On private balconies
✅ On the inside of your individual property windows

We love festive cheer, but we love keeping everyone safe more. So if our staff remove – or ask you to remove – decorations from communal areas, we promise it’s for your safety, and we ask that you please treat them with respect.

We recognise that this may be a frustrating rule to follow, so we thank you for helping us keep everyone safe.

For more info on items in communal area, visit our website:
https://www.portsmouth.gov.uk/services/housing/portsmouth-homes/your-responsibilities-as-a-council-tenant/

03/12/2025

Your chance to speak up!

The Housing and Tackling Homelessness meeting on 10th December will discuss issues that directly impact your living conditions, rent, repairs, and neighbourhood services.

Here’s how to have your voice heard at the meeting:
1. Read the meeting report (link in comments)
2. Email us your feedback at [email protected]
3. Do this by 2:30pm 9th December 2025
4. We’ll take your comments to the meeting

02/12/2025

Our residents kicked off December in style with these gorgeous handmade wreaths! 🎄✨ Which one is your favourite?

We’ve got more festive crafts coming up at the Resident Participation Centre!
8th Dec - Table Centrepiece
15th Dec - Christmas Decorations

Let’s keep the holiday spirit alive and make this December magical together! 🖌️

📅 For more information or get involved in any of our upcoming groups please get in touch!