02/07/2025
Collar Factory - Maternity Cover - Part Time Host (3 days a week)
• Who We Are Looking For? •
With our Hosts we are looking for someone who;
- Is friendly, approachable, presentable and personable
- Has exceptional communication skills
- A positive and solution-based attitude
- Loads of initiative and creative ideas
- Can work autonomously
- Can manage their time effectively
- Is responsible, trustworthy and organised
- We are looking for someone who has had experience of office, business or hospitality management or has a graduate degree or equivalent qualification. Initially for 6-9 months, this contract may extend up to 12 months and beyond.
• The Company •
At Forward Space, we are transforming how and where people work. Raising the profile of regional towns and cities by creating professional, inspiring workspaces where the ambitious can thrive. We engage, energise and empower forward thinking individuals and businesses.
We own remarkable workspaces for smart-thinking entrepreneurs, creative start-ups and ambitious small businesses. We have grown organically to be recognised as one of the leading operators of shared workspaces in the South West.
Forward Space is an equal opportunity employer. In order to encourage diversity within our coworking spaces, we have to have a diverse workforce ourselves. We enable an inclusive environment where people from all backgrounds are encouraged to apply for our vacancies. All qualified applicants will receive consideration for employment regardless of ethnicity, gender, sexuality, disability and age.
• The Role •
Our Hosts are the dedicated Front of House and the core to every building. The role is imperative to the smooth running of the space. We need Hosts who are ready to take on a challenge, love the building and feel confident in making it their own. You are the heart of the space.
Being a Host for one of our buildings is no small task. It requires attention to detail, close management of our local partners, building, contractors, suppliers and of course our lovely members.
The Host role is quite autonomous and will require you to wear many hats. You’ll need to be on your game, be ready to adapt to the day’s events and always use your initiative. Hosts are the first port of call when things go awry too. Leaky roof? Sticky door handle? You’ll come to the rescue and always have your eye on the ball to keep the building looking fantastic.
You’ll be looking to continually build a strong company culture by supporting our members and helping us to get the world out there by marketing and promoting the space. You’ll meet and greet everyone who walks through the doors with a positive energy.
We need you to embed us in the local community and help us promote the space to anyone looking to become a member. Whether that’s working on partnerships with surrounding businesses or hosting events for the public, we want Forward Space to be on everyone’s map as a place to learn, connect and grow.
You’ll be helping to manage events too. Bringing workshops, meet-ups and talks into the space as well as hosting social events for members. It’s up to you what you bring into the space. Some examples of member events we’d love to see are: beer trolleys, book clubs, cooking clubs and anything that you think will enhance the space and bring our community together.
It’s down to you, be creative!
• Front of House •
- Dedicated Front of House for the Forward Space site in which you are placed
- Represent and support the Forward Space ethos and brand
- Meet and greet visitors
- Receive and handle telephone and email enquiries
- Primary key holder for the building and ensure building is securely locked at the end of each day
- Providing events reception cover if required
• Customer Service •
- Aim to build a strong company culture
- Manage and support clients in your dedicated space
- Ensure the continued satisfaction of our clients
- Utilising IT support systems to solve any technology issues
- Communicate any procedures and policies relevant to your building members
- Ensure meeting rooms and communal areas are kept to a high standard
- Ensure clients keep their leased space to a high standard
- Organise regular events within set monthly budget to bring your member community together
• Sales •
- Liaise with internal customers and suppliers
- Create partnerships with local suppliers and other professional relationships
- Manage invoicing through Coherent
- Support and promote Coherent internally
- Use social media to promote the Forward Space brand internally
- Managing events spaces, bookings and enquiries.
• Administration •
- Office administration; managing contact lists, arrange bookings, events and any other admin required
- Monitor and manage site infrastructure and utilities (desks, phones, furniture, any white goods, recycling & waste management, toilet and shower facilities, cleaners etc.)
- Manage cover for any absence prior to booking annual leave
• Salary and Benefits •
Salary
£18,750 per annum
• Benefits •
- Holiday allowance – 17 days per year, including bank holidays
- Christmas break on top of holiday allowance
- Health insurance
- Charitable work days
- Personal development allowance
- Bike2Work Scheme
- Outings with the company
• How To Apply •
Please send your CV and covering letter explaining why you think this is the role for you to [email protected]. If you are shortlisted, we will contact you via email with some interview dates and times.
