06/09/2026
🚨 WELL… LAST NIGHT WAS AN ABSOLUTE DISASTER!! 🚨
Krapow Thai Restaurant
We’d heard good things about Krapow Thai Restaurant, so with friends round last night we thought we’d give it a go! 🇹🇭🥢
🕗 8:10pm — Order placed through restaurant! They use deliveroo to deliver
🕘 9:00pm — Estimated delivery. Perfect! The wives are having a few wines 🍷, everyone’s having a laugh and we’re ready for a Thai feast!
9pm came… and went.
Checked the app — FOOD READY, WAITING FOR A DRIVER.
Okay… these things happen.
Fast forward to 10:10PM!! 😳
TWO HOURS after ordering and still no food!
We rang the restaurant and were told they couldn’t cancel because a driver had now been assigned.
But our question is… how long had that food been sat there cooked?! 😬
Imagine salt & pepper chips that have potentially been sat boxed up for an hour! 😂 They’re not going to be salt & pepper chips anymore… they’re going to be building materials! 🧱😂
Then at 10:20pm the restaurant rang us back to say the driver had arrived.
By that point we’d gone past hungry. Our friends were heading home because we were all up early for work, and the night was basically done.
Now, we understand the delivery driver situation may be outside the restaurant’s direct control — BUT communication absolutely isn’t.
If you’re absolutely rammed and can’t fulfil more delivery orders, stop taking them temporarily.
If somebody’s food is cooked and it’s been sitting there because you can’t get a driver, PHONE THE CUSTOMER! 📞
We could have jumped in the car and collected it ourselves rather than sitting there waiting for over an hour with no idea what was happening.
We genuinely believe in SECOND CHANCES, and we’re not writing somewhere off after one bad experience. ❤️
But customer service and communication have to be better than this.
Taking the order is the easy bit… FULFILLING IT is what matters.
Come on guys — you’ve got to do better! 👀🇹🇭