16/09/2025
𝗥𝗘𝗔𝗗: The Bureau of Customs (BOC) has opened the Balikbayan Action Center (BAC) to ensure that overseas Filipino workers’ (OFWs) shipments are processed quickly, fairly, and free from corruption.
According to BOC commissioner Ariel Nepomuceno, the new office aims to address complaints regarding the slow and sometimes disorganized handling of balikbayan boxes, and to restore the confidence of OFWs in the agency.
“Through this initiative, we are demonstrating our firm commitment to protect the interests of Filipinos working abroad. Every box they send is the fruit of their sacrifices,” commissioner Nepomuceno said.
The BAC’s responsibilities include conducting research and analysis on issues related to balikbayan box processing, identifying best practices from other countries, coordinating with other government agencies, and implementing reforms to reduce problems encountered by senders.
The BAC will be led by the Assessment and Operations Coordinating Group (AOCG), with the Post Clearance Audit Group (PCAG), Port Operations Service, Public Information and Assistance Division (PIAD), and other relevant BOC offices as partners. They have also been tasked to submit a report within 30 days and to provide regular monthly updates.
Balikbayan boxes usually contain canned goods, chocolates, clothes, shoes, toys, and other personal items that serve as special gifts from OFWs abroad.
It is estimated that more than one million balikbayan boxes arrive in the Philippines every year, with the volume doubling during the “ber months” or Christmas season.
Each box is not merely a physical package but a symbol of the love and sacrifice of OFWs for their families. For many, it represents the “fruits of labor” from hard work overseas. Balikbayan boxes also contribute significantly to the economy by driving demand for imported goods and reinforcing the flow of remittances.
At present, there are about 2.16 million OFWs working across different countries and territories, according to the Philippine Statistics Authority (PSA).
*The Tagalog version can be read in the comment section.