29/12/2022
【 有關乘坐 #國泰航空 前往 #日本 的重要旅遊資訊 】
【 有關 #日本 的重要旅遊資訊 】
Important travel Information to
受影響航班列表：bit.ly/3GpcI6N
Affected flights list: bit.ly/3I9BBow
根據日本當局的最新資訊，國泰航空確認可繼續運作前往日本所有航點的航班，包括東京（成田及羽田）、大阪、名古屋、福岡＊和札幌＊。然而，航空公司不可在12月23至29日該星期已運作航班數目的基礎上，再額外增加航班，因此國泰航空每周只能營運合共65航班前往上述各航點。換言之，我們需要削減約兩成原定於2023年1月份運作的日本航班。為符合日本當局的要求，我們將作出以下的航班變更：
#由香港前往日本航班：
· 由12月30日至另行通知為止，我們將減少由香港前往日本的航班，所有名古屋及福岡航班均會取消，而札幌航班班次則會由每周7班減至5班（週一及週三航班取消）。此外，若干日子的CX500東京成田及CX502大阪航班將會取消。
#由日本前往香港航班：
· 由12月30日至2023年1月8日期間，所有定期航班將如常運作，包括安排不載客航機前往日本協助顧客返港。
· 由2023年1月9日至另行通知為止，我們將減少由日本前往香港的航班。所有由名古屋出發的航班均會取消，由札幌出發的航班班次則會由每周7班減至5班（星期一及星期三航班由1月11日起取消）。此外，若干日子的CX501東京成田、CX503大阪及福岡航班亦將取消。
受航班取消影響的顧客當中，我們會安排原定往來東京、大阪及札幌的顧客，乘搭其他航班；而往來名古屋的顧客將會改為乘搭大阪的航班。因正值旅遊旺季其他航班滿座，我們將為往來福岡的受影響顧客提供全額退款。
直接透過國泰航空預訂航班的顧客，將在數日內收到載有更改航班詳情的電郵。直接透過國泰航空預訂往來福岡機票的顧客，可直接透過電郵的連結辧理退款。如顧客透過第三方預訂航班，請直接聯絡相關的旅行代理跟進。顧客現階段毋須致電我們的顧客服務團隊直接查詢。
國泰航空以港為家，我們繼續盡力維持航班服務運作，並衷心感謝顧客的體諒與支持。
＊備註：因應日本當局要求，由2022年12月30日起，前往福岡及札幌的顧客在出發前必須申報，確認於出發前7日內未曾在中國內地逗留。顧客在機場辦理登機手續時，需簽署相關的申報表，而未能乎合有關要求的顧客則可選擇退款或重新預訂航班。
#國泰 #志在飛躍
Based on the latest advice from the Japanese authorities, Cathay Pacific can confirm that it will be able to continue operating flights to all airports in Japan, including Tokyo (Narita and Haneda), Osaka, Nagoya, Fukuoka and Sapporo*.
However, as airlines are not allowed to increase flights beyond the number that they operated in the week of 23-29 December, Cathay Pacific will only be able to operate 65 flights per week in total to the above destinations. That represents a 20% reduction to our planned Japan schedule in January 2023. In order to comply with the Japanese authorities’ requirement, the following schedule changes will be made:-
For flights from Hong Kong to Japan:
• From 30 December until further notice, we will operate a reduced flight schedule. All flights to Nagoya and Fukuoka will be cancelled. Flights to Sapporo will be reduced from 7 to 5 per week (with Monday and Wednesday flights cancelled), while Tokyo Narita flight CX500 and Osaka flight CX502 will be cancelled on select dates.
For flights from Japan to Hong Kong:
• From 30 December to 8 January 2023, we will operate all scheduled flights as planned, including ferry flights carrying no passengers to Japan to help customers return to Hong Kong.
• From 9 January until further notice, we will operate a reduced flight schedule. All flights from Nagoya will be cancelled. Flights from Sapporo will be reduced from 7 to 5 per week (with Monday and Wednesday flights cancelled from 11 January), whilst
Fukuoka flights, Tokyo Narita flight CX501 and Osaka flight CX503 will be cancelled on select dates.
For customers affected by the flight cancellations, Tokyo, Osaka and Sapporo customers will be transferred onto other flights available. Nagoya customers will be transferred onto Osaka flights. Customers for Fukuoka will be offered a full refund as the remaining Japan flights are fully booked already due to the busy holiday period.
Customers can expect an individual message within the next few days advising them of the revised flight details. Fukuoka customers who booked directly with Cathay Pacific can follow the link in the email to refund their bookings. Customers who booked through third parties should contact their travel agents directly. There is no need for customers to contact us via our Customer Care hotlines.
As Hong Kong’s home airline, we are working to maintain our schedule as much as possible. We sincerely appreciate the patience and understanding of our customers.
*As required by the Japanese authorities, customers who have booked flights to Fukuoka and Sapporo from 30 December onwards must declare that they have not been to the Chinese Mainland within the seven days prior to their departure. Customers will be asked to sign a self-declaration form during check-in at the airport. Those who are unable to meet this requirement can choose to refund or rebook their flights.
