21/11/2025
“The Day Toxicity Finally Met Its Match”
When I look back over my career, there’s one company I’ll never forget.
When I walked in, the place was barely ticking over.
The atmosphere was heavy.
People were anxious.
It felt like a complete s**t show, and everyone knew it.
The negativity was constant.
The same people kept coming to my open door with the same problems.
Every day:
complaints, blame, drama, and zero ownership.
Not because they couldn’t solve the problems…
but because complaining was the culture.
So I made two rules.
1. My door stays open.
2. Don’t come in unless you have a solution.
And you know what happened?
The chronic complainers suddenly realised their negativity was falling on deaf ears.
They weren’t getting the reaction they used to.
They weren’t getting the attention, the drama, or the emotional payoff.
They left voluntarily.
One by one.
And then something incredible happened.
The people who cared,
the people who wanted to solve problems,
the people who had been suffocated by the noise…
They stepped forward.
The energy shifted.
The anxiety lifted.
Solutions replaced excuses.
Teamwork replaced gossip.
And the company, the same company that was on the verge of collapse, began to flourish.
People enjoyed coming to work again.
There was flow, not friction.
Progress, not politics.
It was beautiful to see.
My biggest lesson?
A leader’s job isn’t to fix every problem.
It’s to create a culture where the right people rise and the wrong people remove themselves.
Watch.
Observe.
Make the decisions that protect the culture.
Because when the culture changes, everything changes.