23/02/2024
# Customer Service Representative (CSR) at Ims Partners
Are you passionate about providing excellent customer service and solving problems? Do you want to work for a company that values its employees and offers a competitive salary and benefits package? If yes, then you might be the perfect candidate for the Customer Service Representative (CSR) position at Titans Communications!
# # About Ims Partners!
Ims Partners is a leading provider of telecommunication services in the USA .Our vision is to become the preferred choice for telecommunication services in the region. Our values are excellence, integrity, innovation, and customer satisfaction.
# # Job Description. As a CSR,
you will be the first point of contact for our customers. You will handle outbound customer inquiries via phone, provide accurate information and assistance to customers regarding products, services, and orders, resolve customer complaints and concerns in a professional and timely manner, maintain a high level of customer satisfaction through effective communication and problem-solving, and collaborate with other team members and departments to ensure seamless customer service delivery.
# # Responsibilities
• Handle outbound customer inquiries via phone
• Provide accurate information and assistance to customers regarding products, services, and orders
• Resolve customer complaints and concerns in a professional and timely manner
• Maintain a high level of customer satisfaction through effective communication and problem-solving
• Collaborate with other team members and departments to ensure seamless customer service delivery
# # Qualifications
• Previous customer service experience preferred but not required
• Excellent communication skills, both verbal and written• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive attitude and willingness to learn
• High school diploma or equivalent
# # Benefits
• Competitive basic salary
• Health insurance coverage
• Opportunities for career advancement and professional development
• Supportive and inclusive work environment
# # How to Apply
If you are interested in joining our team and becoming a CSR at Ims Partners, please send your resume and cover letter to 9731989896
We look forward to hearing from you soon!I hope this helps you improve your job posting and attract more qualified candidates. If you have any questions or feedback, please let us know.
