CXNet

CXNet Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from CXNet, News & Media Website, Delhi.

08/08/2025

𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐂𝐗 𝐢𝐬𝐧'𝐭 𝐨𝐩𝐭𝐢𝐨𝐧𝐚𝐥; 𝐢𝐭'𝐬 𝐢𝐧𝐞𝐯𝐢𝐭𝐚𝐛𝐥𝐞.

AI is projected to manage up to 95% of customer interactions by 2025, with businesses realizing $3.50 in returns for every dollar invested. From reducing workload hours to improving resolution times, AI-powered chatbots are projected to save $11 billion and 2.5 billion labor hours globally.

Subscribe to our newsletter and learn how these technologies work, their ROI, and how to integrate them while preserving human touch.

𝐅𝐫𝐨𝐦 𝐟𝐢𝐫𝐬𝐭 𝐡𝐚𝐧𝐝𝐬𝐡𝐚𝐤𝐞 𝐭𝐨 𝐟𝐢𝐧𝐚𝐥 𝐜𝐥𝐚𝐢𝐦—𝐂𝐗 𝐢𝐬 𝐭𝐡𝐞 𝐣𝐨𝐮𝐫𝐧𝐞𝐲, 𝐧𝐨𝐭 𝐚 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭.Sanjay Tiwari, Group Head: Retail & Group Operat...
07/08/2025

𝐅𝐫𝐨𝐦 𝐟𝐢𝐫𝐬𝐭 𝐡𝐚𝐧𝐝𝐬𝐡𝐚𝐤𝐞 𝐭𝐨 𝐟𝐢𝐧𝐚𝐥 𝐜𝐥𝐚𝐢𝐦—𝐂𝐗 𝐢𝐬 𝐭𝐡𝐞 𝐣𝐨𝐮𝐫𝐧𝐞𝐲, 𝐧𝐨𝐭 𝐚 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭.

Sanjay Tiwari, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at HDFC Life, shared deep insights on how India’s insurance sector is undergoing a silent revolution.

• The shift from push to pull in insurance buying
• Delivering a seamless, human+digital experience across customer journeys
• Integrating AI, open banking, and even facial scan-based underwriting
• Building customer-first products that meet diverse, evolving needs

This talk was more than just about experience—it was a blueprint for the future of customer-centric insurance.

Catch the highlights and see how the next era of CX is being shaped - https://cxnet.in/2025/08/07/delivering-trust-tech-empathy-sanjay-tiwari-on-redefining-insurance-cx-l-cxnet/

𝐒𝐦𝐚𝐫𝐭 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐫𝐞𝐚𝐭 𝐀𝐈 𝐡𝐨𝐥𝐢𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲:-71% now use generative AI in at least one business area.-On average, companie...
07/08/2025

𝐒𝐦𝐚𝐫𝐭 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐫𝐞𝐚𝐭 𝐀𝐈 𝐡𝐨𝐥𝐢𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲:
-71% now use generative AI in at least one business area.
-On average, companies apply AI across three functions, but uptake remains uneven.
-Behavioral barriers like “gatekeeper aversion” reduce chatbot adoption unless companies clearly communicate capabilities.

Success requires both technology and transparency - learn how to craft adoption strategies that work.

For years, cybersecurity has been framed as a battle of automation—faster algorithms, smarter bots, better firewalls.But...
06/08/2025

For years, cybersecurity has been framed as a battle of automation—faster algorithms, smarter bots, better firewalls.

But experience shows otherwise: true resilience comes when intelligent systems work with sharp human instinct, not in place of it, writes Vinay Biradar, Associate Director, Frost & Sullivan in this exclusive article by CXNet Official.

AI may detect anomalies, but only human judgment knows when it’s war.

Read the full article here – https://cxnet.in

Customer service transformation is accelerating. According to industry forecasts, 𝐨𝐯𝐞𝐫 𝟖𝟎% 𝐨𝐟 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐚𝐫𝐞 𝐞𝐢𝐭𝐡𝐞𝐫 𝐚𝐥𝐫𝐞𝐚...
06/08/2025

Customer service transformation is accelerating. According to industry forecasts, 𝐨𝐯𝐞𝐫 𝟖𝟎% 𝐨𝐟 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐚𝐫𝐞 𝐞𝐢𝐭𝐡𝐞𝐫 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐮𝐬𝐢𝐧𝐠 𝐨𝐫 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐭𝐨 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐜𝐡𝐚𝐭𝐛𝐨𝐭𝐬 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐛𝐲 𝟐𝟎𝟐𝟓 - aiming to streamline resolution and improve customer satisfaction through automation.

Are you preparing to join them?

Follow CXNet Official and explore how AI can be safely and effectively integrated into your CX strategy.

𝐒𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐬 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐧𝐨𝐫𝐦.67% of customers prefer solving issues independently when possible.Empower them.
31/07/2025

𝐒𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐬 𝐭𝐡𝐞 𝐧𝐞𝐰 𝐧𝐨𝐫𝐦.
67% of customers prefer solving issues independently when possible.

Empower them.

𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐫𝐢𝐯𝐞𝐬 𝐫𝐞𝐩𝐞𝐚𝐭 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬.93% of customers are more likely to return after a positive service interacti...
30/07/2025

𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐫𝐢𝐯𝐞𝐬 𝐫𝐞𝐩𝐞𝐚𝐭 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬.

93% of customers are more likely to return after a positive service interaction.

"It’s time to stop AI-washing and start redesigning the core."At 𝐂𝐗 𝐅𝐮𝐭𝐮𝐫𝐞 𝐕𝐢𝐬𝐢𝐨𝐧 𝐒𝐮𝐦𝐦𝐢𝐭, Mridul Srivastava delivered a ...
29/07/2025

"It’s time to stop AI-washing and start redesigning the core."

At 𝐂𝐗 𝐅𝐮𝐭𝐮𝐫𝐞 𝐕𝐢𝐬𝐢𝐨𝐧 𝐒𝐮𝐦𝐦𝐢𝐭, Mridul Srivastava delivered a bold message for every CX leader, technologist, and business strategist:
• GenAI and chatbots alone won’t move the needle
• Without redesigning processes and products, AI is just skin-deep
• The future of customer experience lies in engineering, not just interfaces

Watch this talk to understand why business impact starts at the back-end — and how you can lead the change.
https://lnkd.in/gc7mnDxa

𝐓𝐨𝐩𝐢𝐜: 𝐑𝐞𝐢𝐦𝐚𝐠𝐢𝐧𝐢𝐧𝐠 𝐂𝐗. 𝐑𝐞𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐀𝐈. 𝐌𝐨𝐯𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧 𝐭𝐨 𝐂𝐨𝐫𝐞.

Address

Delhi

Telephone

+919958523996

Website

Alerts

Be the first to know and let us send you an email when CXNet posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to CXNet:

Shortcuts

Share

Category