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08/08/2025

๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ข๐จ๐ง ๐ข๐ง ๐‚๐— ๐ข๐ฌ๐ง'๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ; ๐ข๐ญ'๐ฌ ๐ข๐ง๐ž๐ฏ๐ข๐ญ๐š๐›๐ฅ๐ž.

AI is projected to manage up to 95% of customer interactions by 2025, with businesses realizing $3.50 in returns for every dollar invested. From reducing workload hours to improving resolution times, AI-powered chatbots are projected to save $11 billion and 2.5 billion labor hours globally.

Subscribe to our newsletter and learn how these technologies work, their ROI, and how to integrate them while preserving human touch.

๐…๐ซ๐จ๐ฆ ๐Ÿ๐ข๐ซ๐ฌ๐ญ ๐ก๐š๐ง๐๐ฌ๐ก๐š๐ค๐ž ๐ญ๐จ ๐Ÿ๐ข๐ง๐š๐ฅ ๐œ๐ฅ๐š๐ข๐ฆโ€”๐‚๐— ๐ข๐ฌ ๐ญ๐ก๐ž ๐ฃ๐จ๐ฎ๐ซ๐ง๐ž๐ฒ, ๐ง๐จ๐ญ ๐š ๐๐ž๐ฉ๐š๐ซ๐ญ๐ฆ๐ž๐ง๐ญ.Sanjay Tiwari, Group Head: Retail & Group Operat...
07/08/2025

๐…๐ซ๐จ๐ฆ ๐Ÿ๐ข๐ซ๐ฌ๐ญ ๐ก๐š๐ง๐๐ฌ๐ก๐š๐ค๐ž ๐ญ๐จ ๐Ÿ๐ข๐ง๐š๐ฅ ๐œ๐ฅ๐š๐ข๐ฆโ€”๐‚๐— ๐ข๐ฌ ๐ญ๐ก๐ž ๐ฃ๐จ๐ฎ๐ซ๐ง๐ž๐ฒ, ๐ง๐จ๐ญ ๐š ๐๐ž๐ฉ๐š๐ซ๐ญ๐ฆ๐ž๐ง๐ญ.

Sanjay Tiwari, Group Head: Retail & Group Operations, Customer Experience(CX) & Reinsurance at HDFC Life, shared deep insights on how Indiaโ€™s insurance sector is undergoing a silent revolution.

โ€ข The shift from push to pull in insurance buying
โ€ข Delivering a seamless, human+digital experience across customer journeys
โ€ข Integrating AI, open banking, and even facial scan-based underwriting
โ€ข Building customer-first products that meet diverse, evolving needs

This talk was more than just about experienceโ€”it was a blueprint for the future of customer-centric insurance.

Catch the highlights and see how the next era of CX is being shaped - https://cxnet.in/2025/08/07/delivering-trust-tech-empathy-sanjay-tiwari-on-redefining-insurance-cx-l-cxnet/

๐’๐ฆ๐š๐ซ๐ญ ๐จ๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐ญ๐ซ๐ž๐š๐ญ ๐€๐ˆ ๐ก๐จ๐ฅ๐ข๐ฌ๐ญ๐ข๐œ๐š๐ฅ๐ฅ๐ฒ:-71% now use generative AI in at least one business area.-On average, companie...
07/08/2025

๐’๐ฆ๐š๐ซ๐ญ ๐จ๐ซ๐ ๐š๐ง๐ข๐ณ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐ญ๐ซ๐ž๐š๐ญ ๐€๐ˆ ๐ก๐จ๐ฅ๐ข๐ฌ๐ญ๐ข๐œ๐š๐ฅ๐ฅ๐ฒ:
-71% now use generative AI in at least one business area.
-On average, companies apply AI across three functions, but uptake remains uneven.
-Behavioral barriers like โ€œgatekeeper aversionโ€ reduce chatbot adoption unless companies clearly communicate capabilities.

Success requires both technology and transparency - learn how to craft adoption strategies that work.

For years, cybersecurity has been framed as a battle of automationโ€”faster algorithms, smarter bots, better firewalls.But...
06/08/2025

For years, cybersecurity has been framed as a battle of automationโ€”faster algorithms, smarter bots, better firewalls.

But experience shows otherwise: true resilience comes when intelligent systems work with sharp human instinct, not in place of it, writes Vinay Biradar, Associate Director, Frost & Sullivan in this exclusive article by CXNet Official.

AI may detect anomalies, but only human judgment knows when itโ€™s war.

Read the full article here โ€“ https://cxnet.in

Customer service transformation is accelerating. According to industry forecasts, ๐จ๐ฏ๐ž๐ซ ๐Ÿ–๐ŸŽ% ๐จ๐Ÿ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐š๐ซ๐ž ๐ž๐ข๐ญ๐ก๐ž๐ซ ๐š๐ฅ๐ซ๐ž๐š...
06/08/2025

Customer service transformation is accelerating. According to industry forecasts, ๐จ๐ฏ๐ž๐ซ ๐Ÿ–๐ŸŽ% ๐จ๐Ÿ ๐œ๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ ๐š๐ซ๐ž ๐ž๐ข๐ญ๐ก๐ž๐ซ ๐š๐ฅ๐ซ๐ž๐š๐๐ฒ ๐ฎ๐ฌ๐ข๐ง๐  ๐จ๐ซ ๐ฉ๐ฅ๐š๐ง๐ง๐ข๐ง๐  ๐ญ๐จ ๐ข๐ฆ๐ฉ๐ฅ๐ž๐ฆ๐ž๐ง๐ญ ๐€๐ˆ-๐ฉ๐จ๐ฐ๐ž๐ซ๐ž๐ ๐œ๐ก๐š๐ญ๐›๐จ๐ญ๐ฌ ๐š๐ง๐ ๐ฌ๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ ๐ฌ๐ฒ๐ฌ๐ญ๐ž๐ฆ๐ฌ ๐›๐ฒ ๐Ÿ๐ŸŽ๐Ÿ๐Ÿ“ - aiming to streamline resolution and improve customer satisfaction through automation.

Are you preparing to join them?

Follow CXNet Official and explore how AI can be safely and effectively integrated into your CX strategy.

๐’๐ž๐ฅ๐Ÿ-๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐ข๐ฌ ๐ญ๐ก๐ž ๐ง๐ž๐ฐ ๐ง๐จ๐ซ๐ฆ.67% of customers prefer solving issues independently when possible.Empower them.
31/07/2025

๐’๐ž๐ฅ๐Ÿ-๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐ข๐ฌ ๐ญ๐ก๐ž ๐ง๐ž๐ฐ ๐ง๐จ๐ซ๐ฆ.
67% of customers prefer solving issues independently when possible.

Empower them.

๐„๐ฑ๐œ๐ž๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐๐ซ๐ข๐ฏ๐ž๐ฌ ๐ซ๐ž๐ฉ๐ž๐š๐ญ ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ.93% of customers are more likely to return after a positive service interacti...
30/07/2025

๐„๐ฑ๐œ๐ž๐ฉ๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐๐ซ๐ข๐ฏ๐ž๐ฌ ๐ซ๐ž๐ฉ๐ž๐š๐ญ ๐›๐ฎ๐ฌ๐ข๐ง๐ž๐ฌ๐ฌ.

93% of customers are more likely to return after a positive service interaction.

"Itโ€™s time to stop AI-washing and start redesigning the core."At ๐‚๐— ๐…๐ฎ๐ญ๐ฎ๐ซ๐ž ๐•๐ข๐ฌ๐ข๐จ๐ง ๐’๐ฎ๐ฆ๐ฆ๐ข๐ญ, Mridul Srivastava delivered a ...
29/07/2025

"Itโ€™s time to stop AI-washing and start redesigning the core."

At ๐‚๐— ๐…๐ฎ๐ญ๐ฎ๐ซ๐ž ๐•๐ข๐ฌ๐ข๐จ๐ง ๐’๐ฎ๐ฆ๐ฆ๐ข๐ญ, Mridul Srivastava delivered a bold message for every CX leader, technologist, and business strategist:
โ€ข GenAI and chatbots alone wonโ€™t move the needle
โ€ข Without redesigning processes and products, AI is just skin-deep
โ€ข The future of customer experience lies in engineering, not just interfaces

Watch this talk to understand why business impact starts at the back-end โ€” and how you can lead the change.
https://lnkd.in/gc7mnDxa

๐“๐จ๐ฉ๐ข๐œ: ๐‘๐ž๐ข๐ฆ๐š๐ ๐ข๐ง๐ข๐ง๐  ๐‚๐—. ๐‘๐ž๐ญ๐ก๐ข๐ง๐ค๐ข๐ง๐  ๐€๐ˆ. ๐Œ๐จ๐ฏ๐ข๐ง๐  ๐Ÿ๐ซ๐จ๐ฆ ๐‚๐จ๐ง๐ฏ๐ž๐ซ๐ฌ๐š๐ญ๐ข๐จ๐ง ๐ญ๐จ ๐‚๐จ๐ซ๐ž.

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