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For years, the industry has viewed AI as a tool to automate, reduce effort, and optimize costs. But as ๐•๐ข๐ฏ๐ž๐ค ๐๐ก๐š๐ซ๐ ๐š๐ฏ๐š, ๐‚...
03/12/2025

For years, the industry has viewed AI as a tool to automate, reduce effort, and optimize costs. But as ๐•๐ข๐ฏ๐ž๐ค ๐๐ก๐š๐ซ๐ ๐š๐ฏ๐š, ๐‚๐จ-๐…๐จ๐ฎ๐ง๐๐ž๐ซ, ๐‚๐จ๐ง๐ฌ๐ฎ๐ฆ๐ซ.๐š๐ข , highlights โ€” the next wave of AI is rewriting the rules.

Weโ€™ve entered a new era where AI doesnโ€™t just replace human capabilityโ€ฆ
It ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ฉ๐ฅ๐ข๐ž๐ฌ ๐œ๐ก๐จ๐ข๐œ๐ž๐ฌ, ๐ž๐ฑ๐ฉ๐š๐ง๐๐ฌ ๐œ๐ซ๐ž๐š๐ญ๐ข๐ฏ๐ž ๐ฉ๐จ๐ญ๐ž๐ง๐ญ๐ข๐š๐ฅ, ๐š๐ง๐ ๐ž๐ฆ๐ฉ๐จ๐ฐ๐ž๐ซ๐ฌ ๐›๐จ๐ญ๐ก ๐›๐ซ๐š๐ง๐๐ฌ ๐š๐ง๐ ๐œ๐จ๐ง๐ฌ๐ฎ๐ฆ๐ž๐ซ๐ฌ in ways weโ€™ve never seen before.

From intelligent personalisation to decision acceleration โ€” the future belongs to marketers who leverage AI to unlock more, not just do less.
Curious to know what this means for the future of marketing.

Read the full article here: https://cxnet.in/2025/12/03/when-ai-multiplies-choices-how-agentic-ai-is-empowering-brands-and-consumers/

๐˜๐จ๐ฎ๐ซ ๐•๐จ๐ข๐œ๐ž ๐‚๐š๐ง ๐‚๐ก๐š๐ง๐ ๐ž ๐š๐ง ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒCX Leaders consistently say the same thing: โ€œ๐‘พ๐’† ๐’˜๐’Š๐’”๐’‰ ๐‘ช๐‘ฟ ๐’•๐’†๐’„๐’‰ ๐’—๐’†๐’๐’…๐’๐’“๐’” ๐’–๐’๐’…๐’†๐’“๐’”๐’•๐’๐’๐’… ๐’๐’–๐’“ ๐’“๐’†๐’‚...
02/12/2025

๐˜๐จ๐ฎ๐ซ ๐•๐จ๐ข๐œ๐ž ๐‚๐š๐ง ๐‚๐ก๐š๐ง๐ ๐ž ๐š๐ง ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ

CX Leaders consistently say the same thing: โ€œ๐‘พ๐’† ๐’˜๐’Š๐’”๐’‰ ๐‘ช๐‘ฟ ๐’•๐’†๐’„๐’‰ ๐’—๐’†๐’๐’…๐’๐’“๐’” ๐’–๐’๐’…๐’†๐’“๐’”๐’•๐’๐’๐’… ๐’๐’–๐’“ ๐’“๐’†๐’‚๐’๐’Š๐’•๐’Š๐’†๐’” ๐’ƒ๐’†๐’•๐’•๐’†๐’“.โ€
This survey is your chance to make that happen.

By participating in the State of CX 2026 Survey, you help the industry understand:
โœ” Whatโ€™s broken
โœ” Whatโ€™s missing
โœ” What needs to be simplified
โœ” What innovations will matter most in 2026

You get ๐—ฃ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐˜† ๐—ฎ๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ to the full report.

๐€ ๐Ÿ๐ž๐ฐ ๐ฆ๐ข๐ง๐ฎ๐ญ๐ž๐ฌ ๐จ๐Ÿ ๐ฒ๐จ๐ฎ๐ซ ๐ญ๐ข๐ฆ๐ž ๐œ๐จ๐ฎ๐ฅ๐ ๐ข๐ง๐Ÿ๐ฅ๐ฎ๐ž๐ง๐œ๐ž ๐ก๐จ๐ฐ ๐ฆ๐ข๐ฅ๐ฅ๐ข๐จ๐ง๐ฌ ๐จ๐Ÿ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ข๐ง๐ญ๐ž๐ซ๐š๐œ๐ญ๐ข๐จ๐ง๐ฌ ๐š๐ซ๐ž ๐ฌ๐ก๐š๐ฉ๐ž๐ ๐ข๐ง ๐ญ๐ก๐ž ๐œ๐จ๐ฆ๐ข๐ง๐  ๐ฒ๐ž๐š๐ซ๐ฌ.

Share Your Insights โ€” Start the Survey Today
https://cxnet.in/2025/November/landing-page-1/index.php

Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ in LinkedIn or visit: ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐œ๐ฑ๐ง๐ž๐ญ.๐ข๐ง

27/11/2025

๐ˆ๐ง ๐‚๐—, ๐ˆ๐ง๐ฌ๐ญ๐ข๐ง๐œ๐ญ ๐ˆ๐ฌ ๐Ž๐ฎ๐ญ. ๐ˆ๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐œ๐ž ๐–๐ข๐ง๐ฌ.

Your customers live online.
They expect instant responses, personalization, and empathy โ€” powered by tech, anytime, and everywhere.

CX leaders today donโ€™t rely on gut feel โ€” they rely on ๐ซ๐ž๐š๐ฅ-๐ญ๐ข๐ฆ๐ž ๐ข๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ ๐š๐ง๐ ๐ฉ๐ซ๐ž๐๐ข๐œ๐ญ๐ข๐ฏ๐ž ๐ข๐ง๐ญ๐ž๐ฅ๐ฅ๐ข๐ ๐ž๐ง๐œ๐ž.
Watch the video to see how CX is evolving in the digital-first world.

Be part of Indiaโ€™s only platform where CX leaders and tech providers collaborate to define the next era of customer experience.
Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ in LinkedIn or visit ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐œ๐ฑ๐ง๐ž๐ญ.๐ข๐ง
For sponsorship or collaboration, contact ๐‚๐ก๐ž๐ฌ๐ก๐ญ๐š โ€“ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ

Sprinklr, a leading provider of unified ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ (Unified-CXM), has deepened its strategic global ...
26/11/2025

Sprinklr, a leading provider of unified ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ (Unified-CXM), has deepened its strategic global partnership with ๐’๐€๐Œ๐˜ โ€” a 1,000+ member, social-first agency known for blending creativity, data intelligence, and advanced technology.

Read More - https://cxnet.in/2025/11/26/sprinklr-and-samy-strengthen-global-partnership-to-deliver-next-generation-customer-experience-solutions/

๐ƒ๐ข๐ฌ๐œ๐จ๐ง๐ง๐ž๐œ๐ญ๐ž๐ ๐‚๐— ๐ฅ๐ž๐š๐๐ฌ ๐ญ๐จ ๐‹๐จ๐ฌ๐ญ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ. ๐‹๐ž๐ญโ€™๐ฌ ๐ก๐ž๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐Ÿ๐ข๐ฑ ๐ญ๐ก๐š๐ญ, ๐ญ๐จ๐ ๐ž๐ญ๐ก๐ž๐ซ.When Marketing, Customer Service, and Tech do...
25/11/2025

๐ƒ๐ข๐ฌ๐œ๐จ๐ง๐ง๐ž๐œ๐ญ๐ž๐ ๐‚๐— ๐ฅ๐ž๐š๐๐ฌ ๐ญ๐จ ๐‹๐จ๐ฌ๐ญ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ. ๐‹๐ž๐ญโ€™๐ฌ ๐ก๐ž๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐Ÿ๐ข๐ฑ ๐ญ๐ก๐š๐ญ, ๐ญ๐จ๐ ๐ž๐ญ๐ก๐ž๐ซ.

When Marketing, Customer Service, and Tech donโ€™t talk โ€” customers walk.
Siloed CX doesnโ€™t just slow growth; it hides the truth.

Thatโ€™s why CXNet exists โ€” to connect CX Leaders, CMOs, and CX Tech providers on one platform where every perspective completes the picture.
Swipe the carousel to know more.

Join the ๐‚๐—๐๐ž๐ญ community today
Follow CXNet Official in LinkedIn or visit https://cxnet.in
For sponsorship or collaboration, contact Cheshta โ€“ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ

Did you know that your frontline isnโ€™t really on the front line? Service reps today spend less than 50% of their time wi...
21/11/2025

Did you know that your frontline isnโ€™t really on the front line?
Service reps today spend less than 50% of their time with customers.
That means less empathy, less connection โ€” and a CX thatโ€™s quietly eroding.

CX isnโ€™t broken โ€” itโ€™s just buried under process.
Letโ€™s talk about it
Whatโ€™s the biggest time-waster in your service team?

Follow ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ in LinkedIn or visit : ๐ก๐ญ๐ญ๐ฉ๐ฌ://๐œ๐ฑ๐ง๐ž๐ญ.๐ข๐ง for powerful CX insights & leadership perspectives

๐Š๐ซ๐จ๐ ๐ž๐ซ has announced a major revamp of its eCommerce strategy, aiming to deliver a faster, simpler, and more profitable ...
20/11/2025

๐Š๐ซ๐จ๐ ๐ž๐ซ has announced a major revamp of its eCommerce strategy, aiming to deliver a faster, simpler, and more profitable online shopping experience.

With an expected $400M boost in eCommerce operating profit by 2026, the company plans to reinvest in lower prices, stronger store conditions, and improved operational efficiency.

Read More- https://cxnet.in/2025/11/20/kroger-updates-ecommerce-strategy-to-boost-customer-experience-and-drive-profitable-growth/

๐‘๐จ๐ง ๐’๐š๐ซ๐ ๐ž๐ง๐ญ | ๐˜๐š๐ž๐ฅ ๐‚๐จ๐ฌ๐ฌ๐ž๐ญ | ๐’๐ฎ๐ณ๐ฒ ๐Œ๐จ๐ง๐Ÿ๐จ๐ซ๐ | ๐“๐จ๐ง๐ฒ ๐—๐ฎ | ๐ƒ๐š๐ซ๐š ๐Š๐ก๐จ๐ฌ๐ซ๐จ๐ฐ๐ฌ๐ก๐š๐ก๐ข | ๐‚๐ก๐ซ๐ข๐ฌ ๐‘๐จ๐ ๐ž๐ซ๐ฌ

Your growth metrics look great.But your ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐ž๐ญ๐ซ๐ข๐œ๐ฌ might be killing you โ€” silently.Most startups donโ€™t fail beca...
20/11/2025

Your growth metrics look great.
But your ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐ž๐ญ๐ซ๐ข๐œ๐ฌ might be killing you โ€” silently.

Most startups donโ€™t fail because of bad products.
They fail because customers stop caring โ€” long before churn shows up in dashboards.

These ๐Ÿ“ ๐‚๐— ๐›๐ž๐ง๐œ๐ก๐ฆ๐š๐ซ๐ค๐ฌ separate brands that scale from those that stumble.
From ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐Ÿ๐Ÿ๐จ๐ซ๐ญ to ๐“๐ข๐ฆ๐ž ๐ญ๐จ ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง โ€” every number tells a story about loyalty, trust, and growth velocity.

Hereโ€™s the real question
๐€๐ซ๐ž ๐ฒ๐จ๐ฎ ๐ญ๐ซ๐š๐œ๐ค๐ข๐ง๐  ๐ฐ๐ก๐š๐ญ ๐ญ๐ซ๐ฎ๐ฅ๐ฒ ๐ฆ๐š๐ญ๐ญ๐ž๐ซ๐ฌ โ€” ๐จ๐ซ ๐ฃ๐ฎ๐ฌ๐ญ ๐ฐ๐ก๐š๐ญ ๐ฅ๐จ๐จ๐ค๐ฌ ๐ ๐จ๐จ๐ ๐ข๐ง ๐›๐จ๐š๐ซ๐ ๐ซ๐ž๐ฉ๐จ๐ซ๐ญ๐ฌ?

Swipe the carousel and benchmark your CX before itโ€™s too late.
Thenโ€ฆ
Follow CXNet Official in LinkedIn or visit: https://cxnet.in for research-led, practitioner-driven

In CX tech, reach without relevance is just noise.Your buyers donโ€™t want more ads โ€” they want authentic conversations le...
18/11/2025

In CX tech, reach without relevance is just noise.

Your buyers donโ€™t want more ads โ€” they want authentic conversations led by credible voices.

Thatโ€™s exactly what CXNet enables.

A space where CX decision-makers, innovators, and providers connect with purpose โ€” not persuasion.

Move from cold outreach to warm, credibility-led engagement.

Because in the CX ecosystem, itโ€™s not who speaks the loudest โ€” itโ€™s whoโ€™s trusted the most.

Swipe the carousel and explore how CXNet is providing a platform for CX tech providers to reach real buyers.

Follow CXNet Official in LinkedIn or visit https://cxnet.in

For sponsorship opportunities, contact ๐‚๐ก๐ž๐ฌ๐ก๐ญ๐š โ€“ +๐Ÿ—๐Ÿ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ.

๐€๐ˆ ๐ข๐ฌ ๐ง๐จ ๐ฅ๐จ๐ง๐ ๐ž๐ซ ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ญ๐ฎ๐ซ๐ž ๐จ๐Ÿ ๐‚๐— โ€” ๐ข๐ญโ€™๐ฌ ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ž๐ฅ ๐ฉ๐จ๐ฐ๐ž๐ซ๐ข๐ง๐  ๐ข๐ญ.From multilingual empathy to 24ร—7 hyper-personal engagement...
07/11/2025

๐€๐ˆ ๐ข๐ฌ ๐ง๐จ ๐ฅ๐จ๐ง๐ ๐ž๐ซ ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ญ๐ฎ๐ซ๐ž ๐จ๐Ÿ ๐‚๐— โ€” ๐ข๐ญโ€™๐ฌ ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ž๐ฅ ๐ฉ๐จ๐ฐ๐ž๐ซ๐ข๐ง๐  ๐ข๐ญ.
From multilingual empathy to 24ร—7 hyper-personal engagement, GenAI is redefining how India connects with its customers.

The question isnโ€™t ๐˜ช๐˜ง AI will reshape CX. Itโ€™s ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ง๐˜ข๐˜ด๐˜ต ๐˜บ๐˜ฐ๐˜ถโ€™๐˜ญ๐˜ญ ๐˜ข๐˜ฅ๐˜ข๐˜ฑ๐˜ต.

Hereโ€™s how GenAI is already transforming customer experience in India ๐Ÿ‘‡
#1 Speak every language โ€” authentically
#2 CX never sleeps โ€” 24ร—7, always-on
#3 Personalisation that feels human
#4 Instant answers โ€” because first contact wins
#5 Scale like a unicorn, engage like a local

Source: ๐’๐š๐ฅ๐ž๐ฌ๐Ÿ๐จ๐ซ๐œ๐ž Report

Join the CX community driving Indiaโ€™s next CX transformation.
๐…๐จ๐ฅ๐ฅ๐จ๐ฐ ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ ๐จ๐ง ๐‹๐ข๐ง๐ค๐ž๐๐ˆ๐ง ๐จ๐ซ ๐ฏ๐ข๐ฌ๐ข๐ญ www.cxnet.in ๐Ÿ๐จ๐ซ ๐ข๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ ๐ฌ๐ก๐š๐ฉ๐ข๐ง๐  ๐ญ๐ก๐ž ๐Ÿ๐ฎ๐ญ๐ฎ๐ซ๐ž ๐จ๐Ÿ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ข๐ง ๐ˆ๐ง๐๐ข๐š.

Customer Experience is no longer about ๐˜ฉ๐˜ข๐˜ฏ๐˜ฅ๐˜ญ๐˜ช๐˜ฏ๐˜จ interactions โ€” itโ€™s about ๐˜ฆ๐˜ฏ๐˜จ๐˜ช๐˜ฏ๐˜ฆ๐˜ฆ๐˜ณ๐˜ช๐˜ฏ๐˜จ them.And ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ซ๐ž ๐š๐ฌ ๐š ๐’๐ž๐ซ๐ฏ๐ข...
06/11/2025

Customer Experience is no longer about ๐˜ฉ๐˜ข๐˜ฏ๐˜ฅ๐˜ญ๐˜ช๐˜ฏ๐˜จ interactions โ€” itโ€™s about ๐˜ฆ๐˜ฏ๐˜จ๐˜ช๐˜ฏ๐˜ฆ๐˜ฆ๐˜ณ๐˜ช๐˜ฏ๐˜จ them.

And ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐‚๐ž๐ง๐ญ๐ซ๐ž ๐š๐ฌ ๐š ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž (๐‚๐‚๐š๐š๐’) is at the heart of that transformation.
For enterprises, it means agility, integration, and global consistency.
For startups, itโ€™s the fastest route to enterprise-grade CX without the overheads.

But hereโ€™s the truth โ€”
๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐š๐ฅ๐จ๐ง๐ž ๐๐จ๐ž๐ฌ๐งโ€™๐ญ ๐œ๐ซ๐ž๐š๐ญ๐ž ๐ ๐ซ๐ž๐š๐ญ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž๐ฌ. ๐๐ž๐จ๐ฉ๐ฅ๐ž ๐๐จ.
Thatโ€™s why CXNet exists โ€” to connect CX leaders, CMOs, service heads, and CCaaS innovators who are shaping what customer experience truly means today.

Discover how CCaaS providers and CX leaders are driving the next wave of intelligent, scalable experiences.

๐…๐จ๐ฅ๐ฅ๐จ๐ฐ ๐‚๐—๐๐ž๐ญ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐š๐ฅ ๐จ๐ง ๐‹๐ข๐ง๐ค๐ž๐๐ˆ๐ง ๐จ๐ซ ๐ฏ๐ข๐ฌ๐ข๐ญ www.cxnet.in for sharp CX insights, exclusive updates, and opportunities to collaborate.

๐‚๐ก๐ž๐ฌ๐ก๐ญ๐š โ€“ ๐Ÿ—๐Ÿ–๐Ÿ—๐Ÿ—๐Ÿ‘ ๐Ÿ‘๐Ÿ“๐Ÿ‘๐Ÿ๐Ÿ for sponsorship opportunities.

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