12/09/2026
๐๐ง ๐ก๐๐๐ฅ๐ญ๐ก๐๐๐ซ๐, ๐ญ๐ซ๐ฎ๐ฌ๐ญ ๐ข๐ฌ ๐ง๐จ๐ญ ๐๐ฎ๐ข๐ฅ๐ญ ๐ข๐ง ๐ ๐๐๐ฆ๐ฉ๐๐ข๐ ๐ง. ๐๐ญ ๐ข๐ฌ ๐๐ฎ๐ข๐ฅ๐ญ ๐ข๐ง ๐๐ฏ๐๐ซ๐ฒ ๐ฌ๐ข๐ง๐ ๐ฅ๐ ๐๐จ๐ง๐ฏ๐๐ซ๐ฌ๐๐ญ๐ข๐จ๐ง ๐ ๐๐ซ๐๐ง๐ ๐ก๐๐ฌ ๐ฐ๐ข๐ญ๐ก ๐ญ๐ก๐ ๐ฉ๐๐จ๐ฉ๐ฅ๐ ๐ข๐ญ ๐ฌ๐๐ซ๐ฏ๐๐ฌ. ๐๐ก๐๐ญ ๐ข๐ฌ ๐ญ๐ก๐ ๐๐๐ฅ๐ข๐๐ ๐จ๐ฎ๐ซ ๐๐๐ ๐ฉ๐ซ๐๐๐ญ๐ข๐๐ ๐ฐ๐๐ฌ ๐๐ฎ๐ข๐ฅ๐ญ ๐จ๐ง. ๐๐ง๐ ๐ญ๐ก๐ข๐ฌ ๐ซ๐๐๐จ๐ ๐ง๐ข๐ญ๐ข๐จ๐ง ๐ฌ๐ก๐จ๐ฐ๐ฌ ๐ข๐ญ.
๐ ๐๐ฒ๐ฑ๐๐ฅ&๐
๐ฅ๐๐ฆ๐ข๐ง๐ ๐จ ๐ก๐๐ฌ ๐๐๐๐ง ๐ซ๐๐๐จ๐ ๐ง๐ข๐ฌ๐๐ ๐๐ฌ ๐ญ๐ก๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐ง๐ง๐จ๐ฏ๐๐ญ๐ข๐จ๐ง ๐๐๐ซ๐ญ๐ง๐๐ซ ๐จ๐ ๐ญ๐ก๐ ๐๐๐๐ซ ๐๐ญ ๐๐๐๐จ๐ง๐ง๐๐๐ญ ๐๐๐๐ ๐๐ ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐๐ ๐๐ฐ๐๐ซ๐๐ฌ by Konnect Insights.
The work behind this award is the ORM we have been doing for ๐๐ ๐ข๐ฅ๐ฎ๐ฌ ๐๐ข๐๐ ๐ง๐จ๐ฌ๐ญ๐ข๐๐ฌ, ๐๐๐๐ ๐๐ ๐ข๐ฅ๐ฎ๐ฌ ๐๐ข๐๐ ๐ง๐จ๐ฌ๐ญ๐ข๐๐ฌ, ๐๐ง๐ ๐๐ ๐ข๐ฅ๐ฎ๐ฌ ๐๐ข๐๐ ๐ง๐จ๐ฌ๐ญ๐ข๐๐ฌ ๐๐ซ. ๐๐ก๐๐๐ค๐ ๐๐๐๐ฌ. A group where the bar for customer experience is genuinely high, because the people on the other side of every conversation are not just customers. They are patients, families, and individuals navigating moments that matter.
Here is what our approach was built around:
๐น Tracking every conversation around the brand, not just the ones directed at it, powered by WeKonnect from Konnect Insights
๐น Responding with the care and precision a healthcare brand is held to
๐น Escalation systems that converted frustrated customers into resolved, valued ones
๐น A consistent, brand-aligned presence across every digital touchpoint that mattered
This award is a reflection of every quietly handled conversation, every carefully considered response, and every moment where the right action built the brand rather than simply protected it.
To the Agilus Diagnostics team: thank you for trusting us with your digital customer experience and for a partnership that made this recognition possible.
To Konnect Insights: thank you for WeKonnect, the tool that made this level of listening possible, and for this recognition.
And to our ORM team: This is exactly the kind of work we are here to do. ๐