17/09/2025
Say Bye to Trash!
Tired of garbage piling up in your area? Hereās how you can fix it yourself.
Most people donāt know this but the Government of India has a dedicated platform where you can directly report civic sanitation issues and get them resolved within hours.
Itās called the Swachhata App, launched under the Swachh Bharat Mission by the Ministry of Housing and Urban Affairs (MoHUA) and developed by Janaagraha.
The app works across 4,900+ towns and cities in India and has already resolved millions of complaints.
What you can report:
Garbage dumps, uncollected waste, overflowing sewers, open manholes, stagnant water, full dustbins, dirty or blocked public toilets, open defecation, yellow spots (public urination), construction debris, even dead animals lying around.
Timeline for action (SLAs):
Most issues are resolved within 12 hours, except:
- Dead animals: 48 hours
- Yellow spots/public urination: 1 week
Complaints are usually picked up within 6 hours and get auto-escalated to higher officials if not resolved on time.
How it works:
- Download the Swachhata app and create an account
- Select the issue, allow location, and click a fresh photo (gallery uploads not allowed)
- Submit and track status in real time
- Youāll see the assigned engineerās contact number to follow up directly
- Engineers must upload a āafterā photo proof before marking it as resolved
Feedback & Reopen system:
- You get 7 days to accept or reject the resolution
- If no feedback is given, it gets marked as āauto-acceptedā
- If unhappy, you can reopen the complaint (before accepting/rejecting) for fresh action
If your complaint is delayed:
- Call 1969 (national Swachh Bharat helpline)
- Email [email protected] or [email protected]
- WhatsApp +91 8800406449
- Track progress at swachh.city
This system ensures accountability, transparency, and quick action and saves you from running around municipal offices.
Donāt wait for change - be the change! Report issues on Swachhata App and keep your city clean.
And follow Labour Law Advisor for more!