Knowledge Base Software

16/12/2022

It gives us immense pleasure to announce the release of PHPKB 9.5, the long-awaited upgrade of PHPKB Knowledge Management Software. Know what's new in this major upgrade version at the release notes link below.

Release Notes: https://www.phpkb.com/release-notes

10/11/2022

https://www.phpkb.com/kb/article/creating-an-effective-self-service-experience-using-a-knowledge-base-312.html

Creating a knowledge base is one of the best ways to provide self-service for your users. With a knowledge base, users can find answers to their questions without having to contact support. Ultimately, this can help save your company time and money – positively impacting your bottom line.

For many brands today, customer service can either make or break their business. Find out how a self-service customer support knowledge base can help your business grow!

12/10/2022

Knowledge Base Software with SAML SSO

Adopting SSO can make life easier for you and your clients. We have SSO enabled in the enterprise editions (both SaaS and Self-Hosted licenses) of PHPKB knowledge base software, and you can configure multiple user logins via the SSO by opting for the SAML SSO Plugin or OpenID Plugin.

SSO allows users to easily access multiple applications with a single login event. SAML is an open standard protocol that enables SSO for applications like PHPKB knowledge base software.

30/05/2022

25/05/2022

A knowledge base makes an organization smart, but artificial intelligence makes the knowledge base smarter. Not only content creators and knowledge base admins, but all the users of a knowledge base will reap the benefits of an AI-powered knowledge base.

https://www.phpkb.com/kb/article/ai-powered-knowledge-base-a-step-ahead-of-the-traditional-297.html

This blog highlights the importance and benefits of an AI-powered Knowledge Base Software in a rapidly changing world. It also compares how an AI-powered knowledge base is different from a traditional knowledge base.

24/05/2022

A help center, in the SaaS context, is an extension of your website or app that is dedicated to solving customer problems. This is the only common quality because help centers may vary greatly. While some websites house it on a knowledge base sharing helpful articles and community forums, others prefer to go with tutorial videos. What matters is that it is set up primarily for self-service customer support.

https://www.phpkb.com/kb/article/what-is-a-help-center-its-importance-and-benefits-298.html

12/05/2022

Building a Knowledge Base with Artificial Intelligence

Managing knowledge is challenging, time-consuming, and expensive. It is also an essential component of a company’s performance. Therefore, many companies are turning to artificial intelligence (AI) to help with this task

https://www.phpkb.com/kb/article/building-a-knowledge-base-with-artificial-intelligence-295.html

17/04/2022

12 Reasons Why You Must Invest in a Knowledge Base

A knowledge base plays a crucial role in developing a knowledge management protocol in your organization. With the immense benefits and attractive budget-friendly packages that a knowledge base comes with, every organization must invest in a viable knowledge base solution.

https://www.phpkb.com/kb/article/12-reasons-why-you-must-invest-in-a-knowledge-base-291.html

With its immense benefits and attractive features, every organization must invest in a viable knowledge base solution. Here are 12 reasons why investing in a knowledge base is an excellent decision for your business.

11/04/2022

Do all brands need a knowledge base? An Important Discussion

Whether you own a startup, SME, or MNC, a knowledge base is something you just cannot compromise on! Having a knowledge base is no more an option but a necessity for all businesses. Don’t believe us?

https://www.phpkb.com/kb/article/do-all-brands-need-a-knowledge-base-an-important-discussion-282.html

Read on this important discussion to know why do all businesses need a Knowledge Base and why shouldn’t businesses rely solely on customer support agents, chat help, and emails?

11/04/2022

Building a Powerful Customer Service Knowledge Base: 10 Tips

This article will take you through 10 best practices you can employ to achieve phenomenal results from your customer service knowledge base. Find out how these tips can help you build a powerful knowledge base.

https://www.phpkb.com/kb/article/building-a-powerful-customer-service-knowledge-base-10-tips-290.html

This article will take you through 10 best practices you can employ to achieve phenomenal results from your customer service knowledge base. Find out how these tips can help you build a powerful knowledge base.

12/03/2022

Essential Features and Advantages of a knowledge base software: A Guide. In this post, we will talk about certain essential features and practices one needs to ensure when choosing the best knowledge base software for their organization.

https://www.phpkb.com/kb/article/guide-to-the-best-knowledge-base-software-280.html

A knowledge base is the most popular and efficient component of modern customer service. This guide covers essential features and practices one needs to ensure when choosing the best knowledge base software for your organization.

22/02/2022

To scale your business and stay ahead of the competition, providing the best customer support and experience is essential.

An efficient knowledge base is the best solution that can serve this purpose. And with the plethora of features provided by PHPKB software, you can outpace your competitors and provide an excellent customer experience at the same time!

https://www.phpkb.com/kb/article/do-all-brands-need-a-knowledge-base-an-important-discussion-282.html

Read on this important discussion to know why do all businesses need a Knowledge Base and why shouldn’t businesses rely solely on customer support agents, chat help, and emails?