11/08/2026
I would like to bring attention to an unfortunate experience at the Aadhaar Card Service counter at HDFC Bank, Akhnoor.
The way the customer was spoken to and treated was extremely discourteous and unprofessional. Customers visit such service counters expecting respect, patience and proper guidance, regardless of their background or the nature of their query.
Mistakes or misunderstandings can happen, but speaking to a customer in a rude or disrespectful manner is never acceptable.
I request the concerned authorities/branch management to kindly look into the matter and ensure that such incidents are not repeated in the future.
Thank you🙏