
30/07/2025
Jewellery retailer Joyalukkas , with over 175 showrooms across 11 countries, has teamed up with Zoho to digitally transform its global retail operations. The partnership began with implementing Zoho’s Customer Experience Platform in 100+ stores in India, unifying sales and service while centralizing customer data to boost operational agility.
Now expanded to 10 international markets including the UAE, US, UK, Singapore, and Malaysia, the platform enables personalised, real-time customer engagement powered by contextual intelligence. This scalable solution helps Joyalukkas enhance customer experience and streamline operations across geographies, moving from reactive service to proactive, insight-driven interactions.