03/09/2026
Proxmox has announced 24/7 enterprise support, marking a major shift for organizations evaluating it as a VMware alternative.
Starting October 19, enterprise support will be available around the clock with access to Proxmox enterprise engineers across multiple time zones. The coverage includes Proxmox Virtual Environment, Proxmox Backup Server, and Proxmox Datacenter Manager.
Premium subscribers will receive the new coverage from day one, including unlimited support tickets, a two-hour prioritized response, and SLA backed escalation workflows. Standard customers will gain access in Q4 2026, while Basic support keeps its existing SLA.
Proxmox is also launching Proxmox North America Inc to provide a local presence for customers in the U.S. and Canada. The organization will handle sales, account management, and technical support during business hours across Eastern through Pacific time zones.
How much does direct 24/7 vendor support matter when choosing infrastructure software?