09/01/2025
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The Kashmir Power Distribution Corporation Limited (KPDCL) has recently installed smart meters and introduced smart wiring systems to modernize electricity consumption tracking. While this initiative aims to improve efficiency and transparency, the department has overlooked a crucial aspectβpublic awareness and education.
Despite the introduction of these smart meters, KPDCL has failed to organize seminars, workshops, or webinars to educate consumers about their usage. The lack of proper guidance has left many people confused about how to check their electricity consumption and units through the designated mobile apps. Common citizens, who are not familiar with digital utility management, are struggling to navigate these systems.
Adding to the confusion, these apps have yet to be officially launched by the department. This has created further difficulties for consumers, who are unable to track their electricity usage efficiently. Without proper guidance, people are left to figure out the system on their own, leading to frustration and complaints.
KPDCL should prioritize awareness campaigns, provide clear instructions, and ensure that these apps are fully functional before expecting consumers to adopt them. The success of any smart system depends not only on its installation but also on how well users can interact with it. It is high time that KPDCL takes responsibility and addresses these gaps for the convenience of the public.
