28/06/2025
*Job Title:* Front Office Staff
*Location:* Guwahati
*Job Type:* Full-time
*Responsibilities:*
- Manage front desk operations, knowledge of IDS Next, including check-in/check-out, room assignments, and guest services
- Handle reservations, cancellations, and modifications
- Provide exceptional customer service and resolve guest complaints
- Maintain accurate records and reports
- Collaborate with other departments to ensure seamless guest experience
- Handle cash and credit transactions
- Answer and direct phone calls
*Requirements:*
- 1-2 years of experience in front office operations
- Hospitality or related field certification/diploma
- Excellent communication and interpersonal skills
- Proficient in property management systems (PMS)
- Ability to work varying shifts, including nights, weekends, and holidays
- Basic computer knowledge and Microsoft Office skills
- Fluency in multiple languages.
*Desirable Qualifications:*
- Previous experience in a similar role
- Knowledge of local attractions and events
- Additional language skills
- Certification in customer service or hospitality
*What We Offer:*
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Staff accommodations and meal discounts (if applicable)
