20/11/2025
A regulatory investigation by Consumer Protection B.C. has concluded that Scotiabank repeatedly contacted a customer more than 100 times in an effort to collect a debt, leading to an order for the bank to pay nearly CA$34,000 in penalties and to a consumer education fund.
“Even if someone owes money, that doesn’t give the creditor the right to harass them, or to challenge them on a debt they don’t have,” said Louise Hartland, spokesperson with Consumer Protection B.C.
The case highlights the strict limits placed on debt-collection behaviour in Canada and raises questions about how major banks manage contact with customers facing financial hardship.