22/05/2025
The Meru County Assembly has called on the Meru Water and Sewerage Services (MEWAS) to urgently address operational inefficiencies, improve revenue collection, and promote inclusivity within its workforce.
This comes after the assembly adopted a report from the Select Committee on Public Accounts and Investments, chaired by Kithinji Ethaiba, which scrutinized the Auditor General's report on MEWASS financial statements for the year ending June 30, 2023.
The committee expressed concern over the mounting debt owed by MEWASS clients, urging the firm to overhaul its debt management strategies.
Key recommendations include enforcing payment plans, penalizing defaulters, and utilizing automated SMS, email, and phone reminders to alert customers about due payments.
“The institution must improve debt management by applying penalties, monitoring compliance, and using digital alerts to notify customers of payments due—before or after disconnection,” Ethaiba said while tabling the report.
The Meru County Assembly has called on the Meru Water and Sewerage Services (MEWAS) to urgently address operational inefficiencies, improve revenue collection, and promote inclusivity within its workforce. This comes after the assembly adopted a report from the Select Committee on Public Accounts an...