19/02/2025
You don’t control your brand. Your customers do. It’s not your logo, tagline, or ads—it’s the feeling people have about you after every interaction.
3 lessons to act on TODAY:
1️⃣ Consistency is king. One bad experience (slow service, tone-deaf messaging) can rewrite your brand story overnight.
2️⃣ Listen harder than you speak. What do clients say about you in reviews, DMs, or coffee chats? THAT’S your real brand.
3️⃣ Design for word-of-mouth. Would customers rave about you to a friend? If not, fix what’s broken.
Tag a business owner who needs this truth bomb! 💥
