
25/09/2025
Technology Service Management Essential by Benard Tuju is a practical guide that explores how organizations can effectively deliver, manage, and improve technology services. The book highlights the principles of service management, emphasizing customer satisfaction, efficiency, and innovation in a fast-changing digital era. Tuju breaks down complex concepts into simple, actionable insights, making it valuable for students, IT professionals, and managers. Covering areas such as service design, implementation, monitoring, and continuous improvement, the book equips readers with essential knowledge and tools to align technology services with business goals.
Welcome to This Book launch
at sarit centre on
1st Oct
Makungu Meeting Room