22/10/2025
Word on the streets of Nanyuki is that Moran Lounge is undergoing renovations hoping to attract customers like before. But here is the thing watu hawakuacha / ku left Moran lounge because of the building or facilities. The owners should understand that customers left Moran because of other critical issues that businesses face daily. Poor customer service is like cancer to a business. It kills the business slowly. How you treat customers will determine if they'll come back or leave and never return. Employees are also important for ensuring your business thrives. Treat employees like slaves and you'll be shocked. Nanyuki being a small town where everybody knows everybody, you can't afford to mistreat your employees and expect their friends to support your business. Lastly, security of customers is important. Mchele gang plus unprofessional bouncers will scare away any loyal customers and force them to find alternative joints to hang out. Good luck with reopening!
