AtlasFlyer

AtlasFlyer Aviation ✈️🇲🇦 News, Commentary & Analysis • Travel Advisor for Morocco 🇲🇦

18/04/2025

Air Arabia Maroc (3O) has inaugurated a new twice-weekly service connecting Rabat (RBA) and Essaouira (ESU), operating on Mondays and Fridays.

27/03/2025

CANCELLATION of yesterday’s Royal Air Maroc flight AT211 from Toronto (YYZ) to Casablanca (CMN) due to technical reasons. Service recovery has been remarkably outstanding so far - unlike the stories one heard in the past. Hotel, food & transportation all provided seamlessly. Royal Air Maroc

27/02/2025

The (secret) Premium Economy product of Royal Air Maroc

✈️ Royal Air Maroc | Paris-Orly (ORY) ➡️ Casablanca (CMN) | AT771 | Boeing 787-9 Dreamliner | CN-RHB

📸 by: AtlasFlyer

Royal Air Maroc

Today, Royal Air Maroc will welcome its newest Boeing 787-9 Dreamliner, registered as CN-RHA, to its family. The aircraf...
24/11/2024

Today, Royal Air Maroc will welcome its newest Boeing 787-9 Dreamliner, registered as CN-RHA, to its family.

The aircraft is currently en route from Boeing’s Paine Field (PAE) and is expected to touch down in Casablanca (CMN) at 10:30 AM.

However, the aircraft is not expected to enter service for a while as it first needs to undergo further modifications at a maintenance facility in Warsaw, Poland.

Royal Air Maroc will soon take delivery of two Boeing 787-9 Dreamliners.The first Dreamliner has already been painted in...
22/09/2024

Royal Air Maroc will soon take delivery of two Boeing 787-9 Dreamliners.

The first Dreamliner has already been painted in RAM colors and will carry the registration CN-RHA.
It is currently parked in San Antonio (SKF) and will undergo some test flights and regulatory approval before being delivered.

This aircraft was once intended for the Canadian carrier WestJet and previously registered as C-FLJS - however - it was never taken up.

Royal Air Maroc flight AT567 from Casablanca skidded off the runway upon landing at Roberts International Airport in Mon...
18/08/2024

Royal Air Maroc flight AT567 from Casablanca skidded off the runway upon landing at Roberts International Airport in Monrovia (Liberia) in the early hours of Saturday.

The Boeing 737-800 (CN-RGW) was attempting to land amid rainy weather when it briefly veered off the runway. It then continued to taxi to its parking position.

No injuries have been reported, but the aircraft sustained minor damage.

Consequently, the return flight to Casablanca was cancelled, and there are no scheduled flights between Casablanca and Monrovia until Thursday.

Air traffic statistics (July 2024)👨‍👩‍👧‍👦 18.146.092 million passengers between January and July 2024📈 18,53% increase i...
16/08/2024

Air traffic statistics (July 2024)

👨‍👩‍👧‍👦 18.146.092 million passengers between January and July 2024

📈 18,53% increase in passenger traffic compared to the same period in the previous year

Royal Air Maroc has announced the re-launch of its Beijing 🇨🇳 destination.Starting from 20 January 2025, the route will ...
06/08/2024

Royal Air Maroc has announced the re-launch of its Beijing 🇨🇳 destination.

Starting from 20 January 2025, the route will be served with 3 weekly flights (Mondays, Thursdays, and Saturdays)

The route was previously served for a brief time (16-31 January 2020) before being suspended due to the outbreak of COVID-19.

Royal Air Maroc has announced the launch of a Toronto 🇨🇦 gatewayStarting from 08 December 2024, the route will be served...
06/08/2024

Royal Air Maroc has announced the launch of a Toronto 🇨🇦 gateway

Starting from 08 December 2024, the route will be served with 3 weekly flights (Wednesdays, Fridays and Sundays)

Royal Air Maroc has announced the re-launch of its São Paulo 🇧🇷 destinationFrom 07 December 2024 - 3 frequencies per wee...
07/06/2024

Royal Air Maroc has announced the re-launch of its São Paulo 🇧🇷 destination

From 07 December 2024 - 3 frequencies per week

Casablanca ➡️ São Paulo (Monday, Thursday and Saturday)

São Paulo ➡️ Casablanca (Tuesday, Friday and Sunday)

It's always sad and amusing (in a bad sense) that people who are trying to get their money back are falling for these "c...
25/03/2023

It's always sad and amusing (in a bad sense) that people who are trying to get their money back are falling for these "comforting" tactics.

‎FYI: This notorious airline ⁦‪ has recorded a loss of $260 Million last year.
‎This airline has been experiencing financial difficulties for decades and continues to swim in debt due to past mismanagement.

‎As part of their cash flow strategy, ⁦‪‬⁩ is deliberately withholding refunds ... money of customers who are entitled to a refund or other forms of compensation due to flight irregularities.

‎And they manage to do so by deceiving their customers with these mentioned "comforting" tactics which you can easily spot en masse on their social media feeds: https://twitter.com/RAM_Maroc/with_replies⤵️

‎---

‎"Hello,
‎For better assistance, please provide us by DM your full name and your case number."

‎"Bonjour, une réponse vous a été communiquée en DM."

‎"Hello,
‎we apologize for the time your case has taken. We have notified the department in charge to get back to you as soon as possible."

‎---

‎Their customer service and social medias teams are being given orders from above to make you believe that you will "soon" get your money back - when in reality this is all just a game of time-playing.
‎They see your money as an interest-free loan in order to stay liquid on cheap terms.

‎Some might not have a problem waiting for a $1000 refund for +90 days, but others who experience financial difficulties themselves DO.

‎As I have been telling people on this platform and on others for years:

‎1. Set a deadline in your compensation request according to the passenger rights in your home country (f. e. if your cancelled flight originated from an EU-country you are covered by Flight Compensation Regulation 2004)

‎2. Once the deadline has passed move straight to the legal process. Consult a lawyer / claims management company etc.
‎Of course, you will have to cover legal fees at first, but in a lot of countries once a court has acknowledged your claim, the losing party has to pay for your legal costs.

‎If you do anything else other than that ⬆️, you are playing their game.

‎This is not bashing against customer service agents - they are just doing their job and doing what they are being told.

‎This is addressed to the management of ‬⁩‪ beginning with Abdelhamid Addou who is in total accountability for this disastrous customer (DIS)SERVICE and the reputational damage this all has had on the national carrier and on the country of Morocco 🇲🇦

‎Please share this, so people know what's happening with their money that they spent with this airline - without getting anything in return ... besides:

‎"Hello, please join us by DM for better assistance."

‎⁦‪ ‬⁩ ⁦‪ ‬⁩ ⁦‪ ‬⁩ ⁧‫ #المغرب‬⁩ ⁦‪ ‬⁩

21/12/2022

🇲🇦🦁 Arrival of the Atlas Lions at Rabat-Sale Airport yesterday

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