ebo.ai

07/07/2025

The NHS’s 10-Year Plan sets a transformative agenda with three core shifts—community focus, digital modernisation, and proactive prevention.

At EBO, we’re already delivering the digital capabilities the plan envisions: multilingual patient access, self-referrals, appointment handling, reminders, and seamless EPR integration.

👇 Here’s what a former NHSE leader with 30+ years in digital healthcare has to say about the NHS’s vision and how EBO is helping bring it to life 👇

https://healthcare.ebo.ai/2025/07/07/turning-the-ten-year-plan-into-a-reality/

📩 Start today, download the guide here: https://share-eu1.hsforms.com/1GpRsJOR_RVqTXTOthSaurAfb0wr

02/07/2025

Excited to participate in Fiaso “Logos & Téchne” forum in Sicily 🇮🇹
More about the event here: https://healthcare.ebo.ai/events/ebo-participates-at-fiaso-healthcareforum/

02/07/2025

Recently, our Director of Healthcare Strategy, Richard Samuel, took part in the successful Fiaso “Logos & Téchne” forum in Sicily 🇮🇹 - a pivotal national event addressing the future of Italian healthcare through artificial intelligence.

He delivered an inspiring keynote during a high-level panel discussion:

“AI and Clinical Governance: Innovating Pathways and Strengthening the Resilience of the NHS.”

Read more 👉https://healthcare.ebo.ai/events/ebo-participates-at-fiaso-healthcareforum/

30/06/2025

We’re still buzzing from the excitement of the Health Service Journal Digital Awards 2025! 🏆 EBO’s solution for Shropshire Community Health, developed in collaboration with the trust and in partnership with Access Health, Support and Care won the award for 'Unlocking Productivity and Efficiency with Digital'.

Find out more about the solution here: https://www.hsj.co.uk/awards/hsj-digital-awards-2025-unlocking-productivity-and-efficiency-with-digital/7039488.article

A huge congratulations to all at Shropshire Community Health NHS Trust! ✨

WINNER Shropshire Community Health Trust: Automating School-Age Immunisation Consent Processes Using Conversational AI

27/06/2025

🏆 2025 HSJ Digital Award Winners 🏆

We are thrilled to announce that EBO’s AI solution for Shropshire Community Health NHS Trust has been awarded the prestigious Health Service Journal HSJ Digital Awards 2025, for the “Unlocking Productivity & Efficiency with Digital” category.

EBO's CEO, Dr. Gege Gatt commented:

“This award reflects EBO’s mission to combine AI and empathy to transform how institutions engage with citizens at scale, a vision that fuels both our commercial growth and social impact.”

Thank you, Shropshire Community Health NHS Trust, for our partnership. It is our joint efforts that are shaping the future of healthcare.

Read more about the event & our award-winning partnership here 👉 https://healthcare.ebo.ai/2025/06/27/ebos-solution-wins-hsj-digital-award/

26/06/2025

Choosing a patient portal for mental health & community?

Here are 5 key insights from Richard Samuel, who led the national rollout of patient portals across the NHS.

🎙️ Designed with Rio EPR users in mind, the roundtable brought together voices from NELFT NHS Foundation Trust, NHS England, and ebo.ai to explore what really makes a portal work in mental health settings.

🎧 Hear the insights straight from the experts here: https://healthcare.ebo.ai/2025/06/26/key-lessons-from-roundtable-for-patient-portals/

24/06/2025

That’s a wrap! We just finished our exclusive roundtable on AI-powered Patient Portal for Mental Health & Community and it was a SUCCESS! 🔥

Huge thanks to everyone who joined and participated! 🙌

👏 👏👏 A special shoutout to David Pike and Dr. Samir Shah from NELFT NHS Foundation Trust, who shared real-world experiences; Richard Samuel for highlighting the importance of EPR integration, inclusivity, and user-led design in portals and innovation; Simon Hepworth, Sharon Price and John Deguara from EBO, for their valuable insights on patient-centered technology and particularly on the Intelligent Patient Portal solution that truly supports the needs of mental health service users.

🌟 Thank you to all the participants for their insightful input and questions, Frankie Prendergast from St. Patrick's Mental Health Services for highlighting the value of service user involvement in design and usability reviews, which has improved uptake and two-way communication over five years.

Stay tuned for some of the best quotes and highlights coming your way soon. 👀💬

23/06/2025

One Day to Go 🚀🚀

Tomorrow is the day leaders will come together to share their insights on what makes patient portals truly effective in Mental Health & Community Trusts.

👥 Built exclusively for RIO EPR users
Secure your spot👉 https://content.ebo.ai/ebo-rio-roundtable-event

🤝 Did you know EBO is a trusted partner of the Access Health, Support and Care fully integrated with the Rio EPR system?

Over a third of all NHS Trust Rio users rely on EBO’s powerful Conversational AI to automate patient engagement, manage patient-facing processes end-to-end and benefit from full read/write capabilities within the EPR.

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23/06/2025

Too often, businesses invest in AI solutions that don’t quite live up to expectations. More often than not, this happens because of a common misconception: that AI is a one-time setup.

In reality, AI systems require ongoing refinement, optimisation, and support to perform at their best.

That’s why, at EBO, we don’t just implement and walk away. We provide ongoing incremeantal improvements all the way.

This means we work closely with our customers on a regular basis to fine-tune their solution, ensuring it consistently delivers maximum ROI and value.

It’s part of our commitment to making sure the solution not only works, but continues to evolve and deliver outstanding results over time.

🗣️👩‍💻Our in-house Data Scientists, Dialogue Designers, and Developers work closely with every customer throughout their entire journey.

📩 Access EBO’s guide for Financial Services today 👉 https://www.ebo.ai/industries/financial-services/

13/06/2025

Ever wondered how you build empathy into a digital service?

🎧 Listen to the ep.2 "Patient Portal 4.0 – Rethinking portals For Mental Health & Community" of the Digital Dose Podcast with Richard Samuel and Trudy Kerr, and rethink everything you thought you knew about patient portals.

👉 Find the full episode here: https://open.spotify.com/episode/4gEG5B84XmB4PtdS9TqEh4?si=oHIEGQJjQf28Sh1Z-UaJvg&nd=1&dlsi=671bd0d494a649d7

🟣 Apple Podcasts:https://podcasts.apple.com/us/podcast/patient-portal-4-0-rethinking-portals-for-mental-health/id1810241135?i=1000710112572

🔴 Youtube: https://www.youtube.com/watch?v=f-kUeLW1Zzo&t=165s

12/06/2025

What if the future of AI isn’t about replacing us but making us more human?

That’s the question our CEO, Dr. Gege GATT, explored today during his keynote at FLOW, The Digital Transformation Event

📸 Check out some highlights from the event below!

🗣️ Gege spoke about the real promise of AI not as a hype machine, but as a tool for reinvention.

“ , when used well, doesn’t make us less human. It frees us to become more so—more thoughtful, more focused, more creative.”

Thanks to everyone who joined us for this meaningful conversation on the human future of technology.

🙌 Maurizio Mamo Bernard Montebello Susanna Grech Deguara Christopher Bartolo Gwilym Bugeja

12/06/2025

Compliance is non-negotiable. Human-centred support shouldn’t be either.

🚨With the FCA’s latest update (FG21/1, March 2025), financial providers are under growing pressure to offer services that are not only accessible but also compassionate and adaptable to customer needs.

It’s a strong step forward, placing the consumer at the heart of service 💜 delivery, with particular attention to those facing difficulties.

EBO’s AI-powered Harm Detection helps you meet the moment:

✅ Built for regulated industries
✅ NHS-trusted
✅ Detects risk in real time
✅ Escalates sensitive cases—automatically