06/10/2026
Airtel Africa says it is committed to delivering unmatched experience
to its 183.5 million customers through continuous investment in its network, advanced technologies and
strategic partnerships, aiming at expanding its coverage and capacity to drive digital and financial inclusion in the continent.
Speaking at the beginning of the Customer Service Week 2026, Airtel Africa’s CEO, Sunil Taldar said: "The theme of this year’s events, “The Extra Mile” is aligned with our unwavering commitment to always go the extra mile for our customers by transforming their experience, listening to them, learning from them and acting on their needs and expectations."
He said by digitising their services and broadening access to connectivity, they will helping to unlock opportunities for people, businesses and economies across the continent.
Airtel Africa, in the last one year, has added over 3,250 new sites and 3,200
kilometres of fibre with significant investment in retail outlets and other distribution channels and Artificial Intelligence (AI) tools to step up customers’ digital experience.
To keep customers safe from spam and potentially fraudulent messages, the company pioneered the AIpowered Spam Alert service which is available free of charge to all subscribers to identify and block suspected spam SMS messages and provide real-time updates.