20/12/2025
🌍 Internship Opportunity – Tour Operations & Customer Support Intern
📍 Location: Kuala Lumpur (near Mid Valley)
🕒 Duration: 6 months
🏢 Company: Tourplus (TravelTech & Tour Operations)
Are you interested in the travel industry and enjoy working with people?
Looking for a hands-on internship where you learn real operations, not just admin work?
Tourplus is hiring a Tour Operations & Customer Support Intern to join our team.
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✨ What You’ll Learn
• End-to-end tour planning and operations
• Real customer communication and service handling
• Tour bookings, itineraries, and supplier coordination
• Practical use of AI tools to improve work efficiency
• Startup working culture and real business exposure
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🧭 Internship Responsibilities
Tour Operations Support
• Assist in planning and managing tour itineraries
• Support bookings for transport, hotels, and attractions
• Coordinate with suppliers and partners for confirmations
• Prepare tour documents, schedules, and checklists
• Support daily tour operation tasks
Customer Support
• Respond to customer inquiries via WhatsApp, email, and social media
• Assist customers before, during, and after their trips
• Provide accurate tour and travel information
• Handle basic changes, issues, and customer requests professionally
• Collect customer feedback to improve service quality
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👤 Who Should Apply
• Students or fresh graduates (Tourism, Hospitality, Business, IT, or related fields)
• Passion for travel and customer service
• Good communication skills in English (Mandarin / Malay is a plus)
• Responsible, proactive, and willing to learn
• Basic computer and messaging tool skills
✨ No prior experience required – training will be provided
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🎁 What You’ll Get
• Hands-on experience in the travel industry
• Internship allowance / certificate (if applicable)
• Mentorship from an experienced team
• Real exposure to tour operations and customer handling
• Opportunity for full-time conversion based on performance
📩 How to Apply
Please send:
• Your CV
• A short self-introduction
• Your availability for a 6-month internship
📧 Email / WhatsApp: [email protected] / 012-217 5561