19/12/2024
A customer brought his Samsung Galaxy S8 to me at FIXIST Mobile Tech. He explained that the screen had gone blank, and nothing was displaying. After diagnosing the issue, I informed him that the screen might need replacement. We negotiated the price for a new screen, and he agreed. Once he transferred the money, I proceeded to purchase the replacement screen.
Upon testing the new screen, I discovered that it still wasn't displaying anything. Puzzled, I decided to try the new screen with another Galaxy S8 motherboard. Boom! The screen lit up perfectly. It was clear the issue wasn’t with the screen but with the motherboard.
Now came a tricky situation—I had to return the screen to the seller. Initially, the seller was reluctant to take it back, but after some persistence and pleading, I managed to get a refund. At this point, my conscience started battling me:
Conscience A suggested I should inform the customer that his screen was in perfect condition and that the real problem was the motherboard.
Conscience B, however, whispered that I should stick to his initial claim that the screen was bad, and perhaps even add that the motherboard was also faulty. This way, I could replace the motherboard, fix the phone, and resell it at a higher price.
But with my Bible-trained conscience and the desire to build trust with my customers, I chose honesty. I messaged the customer on WhatsApp and explained that his screen was fine and that the real issue lay with the motherboard. To my surprise, he was overjoyed by my honesty. He immediately sent money to purchase another motherboard, knowing we could easily repair the damaged IC on the old one.
In the end, truthfulness prevailed, and I earned not just profit but also trust.
Moral of the story: It's always good to be truthful in all we do!