15/11/2025
In business, let emotional intelligence be thy super power.
Running a printing business has been the greatest learning experience for me especially when it comes to being emotionally guarded.
Some people will play around with you, frustrate you and make you feel unsure of your worth, but emotional intelligence is what will give you the edge to navigate through them all and still stand tall.
Emotional intelligence will help you to react slowly to anger while keeping your head high.
I had an experience with a client sometime ago that completely changed the way I respond to anger in business.
This client is someone we have worked for once and for the second time, he sent me a message to enquire about the price of what he needed, I gave him the price but he didn't give us the job.
He came back the third time, the same thing happened and on the fourth time, I received his message after an hour he sent the message because I wasn't with my phone.
I quickly replied him only for him to tell me he had given the job to someone else because I didn't respond immediately.
Ahh, this one hit me differently. I became very angry and I decided I must block him right away. How can I continue to entertain this time waster? My heart was pounding in anger but I didn't act immediately.
I went ahead with other stuff until I got home. I narrated the whole story to my husband and when I was done ranting, he calmly told me never to try such. He told me that on a very good day, his money will definitely enter our bank account.
So I listened and just like my husband told me, it happened faster than I thought. The same man came back and not only did we work for him, he also brought another person to us.
From that moment till now, he has remained a loyal customer.
This entire experience taught me one thing:
When anger is speaking, don’t act. And When wisdom is speaking, listen.
In business, if we allow emotions to control our actions, we may close the door that God Himself is trying to use to bless us.
Sometimes, the real strength is not in reacting, but in holding yourself.
I hope this speaks to someone.
And if you learnt something, don't hesitate to react, drop your thoughts and also share to someone who needs to hear this.