Whitney Philis

Whitney Philis Hi there! We provide life & core skills for employability, job placement and business success
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30/10/2025

🎥 Whitney Talks CX | Episode 4
Q: Can you tell when a brand’s apology is scripted?

This clip is from my July sit-down on the Lyfe & Business Podcast, where we discussed “Sorry Not Sorry — The Art of Corporate Apologies.”

My Response: Yes, I usually can, since I work in the field. You can tell when the problem isn’t really acknowledged. There’s zero accountability, just a long piece of poetry with no real follow-up plan.

For an apology to be genuine, it has to take ownership, show understanding, and clearly outline how the issue will be fixed.

Open Discussion: What makes an apology feel sincere to you — the words, the tone, or the actions that follow?

Host: Cyril Njume Akola

Podcast link: https://lnkd.in/e7S689Nx

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

28/10/2025

🎥 Whitney Talks CX | Episode 3
Q: Are negative reviews a bad thing for companies?

This clip is from my July sit-down on the Lyfe & Business Podcast, where we discussed “Sorry Not Sorry — The Art of Corporate Apologies.”

Response: Some brands take offense to negative reviews because they see them as bad, when really, they aren’t.

If customers are complaining, it means they’re using your product or service and want to keep doing so.

Negative reviews highlight areas for improvement which, if handled well, can become an advantage for companies.

I see an opportunity, not a threat.

Open Discussion: How do you think brands should respond when customers leave negative feedback?

Host: Cyril Njume Akola

Podcast link: https://lnkd.in/e7S689Nx

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

24/10/2025

🎥 Whitney Talks CX | Episode 2
Q: When customers have a complaint about a brand, who should they contact first?

This clip is from my July sit-down on The Lyfe & Money Podcast, where we discussed “Sorry Not Sorry — The Art of Corporate Apologies.”

Response: As someone who runs a platform where people bring their complaints, I always make sure the company has been contacted first. Customers should explore the contact options provided by the brand before concluding that they won’t help.

The grace of “benefit of the doubt” should also be extended to companies.

Open Discussion: Do you agree — should customers always reach out to the brand first, or go public when issues arise?

Host: Cyril Njume Akola

Podcast link: https://lnkd.in/e7S689Nx

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

21/10/2025

🎥 Whitney Talks CX | Episode 1
Q: Do African consumers forgive brands too quickly or not quickly enough?

This clip is from my July sit-down on the Lyfe & Business Podcast, where we explored “Sorry Not Sorry — The Art of Corporate Apologies.”

My response: Yes, they do because many aren’t used to being treated well. Too many companies still act like they’re doing customers a favour. Accountability is rare, and exceptional service even rarer.

So when a brand finally says “We’re sorry,” African consumers often accept it and move on. Not because the issue is resolved, but because they’ve learned not to expect better.

It’s time we fix that!

Open Discussion: Are African consumers too forgiving, or are brands just getting away with poor service? Please share your thoughts below!

Host: Cyril Akola Njume

Podcast link: https://podcasts.apple.com/cm/podcast/lyfe-and-money/id1705081174?l=en-GB&i=1000730217859

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

09/10/2025

Guide for first-time VOTERS in the Cameroon Presidential Elections🇨🇲🗳

Segment: This is Clock Out ⏰️

Host: Whitney Philis

Credit: Better Breed Cameroon

Tagline: One news headline. One opinion.One question. All before the clock runs out.

07/10/2025

What to VOTE for in the Cameroon Presidential Elections. 🗳

Segment: This is Clock Out ⏰️

Host: Whitney Philis

Tagline: One news headline. One opinion.One question. All before the clock runs out.

02/10/2025

3 Types of Content Every Employee Should Post on LinkedIn to Grow Their Career💼💥

Overview: To put yourself out there in the right light and show what you can do beyond your job description, employees do not need to post daily or become an influencer to grow your career. Just start with these three: insights, lessons, and wins. That’s how you build a personal brand that attracts opportunities.

We’ve officially come to the end of our career series, and I hope the tips and suggestions shared have been truly helpful to you. Thank you so much for following along, it means a lot🫱🏻‍🫲🏽💜

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

Linkedin: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

30/09/2025

Social Media as a Power Tool for Career Advancement💼🤳🏽

Overview: Folding your hands and waiting your turn won't get you promoted at work. In 2025, where visibility matters in the workplace, social media can be a power tool for career advancement. Smart employees are using platforms like LinkedIn, TikTok, and YouTube to share bold ideas that not only build their personal brand but also help their companies gain visibility, credibility, and attract top talent. As a result, they are most likely to get promotions and invitations to exclusive company events. Don't hate on them. Join them🫱🏻‍🫲🏽

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

LinkedIn: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♀️

25/09/2025

Can a Written Employment Contract Stop Workplace Exploitation?🤔💼

Overview: After my last video on the why every Cameroonian employee should get a written employment contracts, a few members of our platform reminded me that a contract doesn’t always stop exploitation, and sadly, they’re right. You can still face situations where employers ask for money outside of official terms, change working conditions unfairly, or count on employees staying even when the treatment is poor. A contract is important, but it’s not a shield on its own. Real protection comes from knowing your rights and having the courage to act when those rights are being undermined. Hope this helps🫱🏻‍🫲🏽

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

LinkedIn: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

23/09/2025

Avoid These Mistakes When Signing Your Employment Contract – Lessons from the 1961 Foumban Conference🇨🇲

Overview: Many employees in Cameroon and beyond face exploitation because they don’t fully understand the contracts they sign. In this video, I explain the most common mistakes people make when signing an employment contract and how to avoid them.

To illustrate, I use the 1961 Foumban Conference as a case study. Historians say that the mistakes made in that negotiation created deep rifts in Cameroon and frustrations that eventually fueled the ongoing Anglophone crisis . Just like nations, employees must pay attention to the agreements they commit to because overlooked details can have lasting consequences.

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

LinkedIn: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

18/09/2025

Types of Employment Contracts Explained 📋🖊(Part2)

Overview: The best type of employment contract depends on your goals. If you want stability and a long-term career with an employer, unlimited contracts are usually the best option. But if you’re just starting out or working on short projects, limited contracts can still open doors. Have this clarified before you sign the contract because limited employment contracts might have clauses that limit an employee from resigning at will. Hope this helps🫱🏻‍🫲🏽

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

LinkedIn: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

17/09/2025

Why Every Cameroonian Employee Needs a Written Employment Contract 🇨🇲

Overview: Too many employees in Cameroon face exploitation and unlawful termination simply because they don’t have a written employment contract. Having a written contract is not just a formality, it’s your legal protection at work. This is not only limited to Cameroon, it is a global fact and most legitimate employers will give you one.

This discussion builds on Maître Gaelle Ngue’s important question: “Do you work without a written contract?” If you’ve ever signed an agreement without reading it, or worse, worked without one, this video is for you.

Days: Watch Hashtag Corporate Content every Tuesday and Thursday

LinkedIn: Wednesday and Friday

Host: Whitney Philis

Tagline: Just in case you were wondering 🤷🏽‍♀️ 🙇🏽‍♂️

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