16/08/2026
So many interesting things happen in the market, and if you are not paying attention, you will miss opportunities to win.
When it comes to products, beyond whatever you have created a product to serve, the final judgment belongs to the people, the users.
The moment a product enters the market, customer behaviour becomes antenna.
Customers may use a product in ways its creators never anticipated, and those unexpected patterns can reveal new opportunities.
Take the humble toothpick in Nigeria for example.
A manufacturer produces a toothpick and puts its purpose right in the name: tooth-pick. The message is simple: use it to clean your teeth or remove that stubborn piece of meat hiding between your teeth after eating.
Then the toothpick arrives at Sabo Junction, and the aboki selling suya discovers it.
The suya seller looks at the toothpick and says:
“This thing can pick suya faster”
And just like that, the toothpick becomes a suya picker and Nigerians agree with the suya seller that the product fits the job perfectly.
Go to a Nigerian wedding, and the same toothpick becomes an instrument for picking small chops.
At another event, it holds together pieces of fruit, cheese and other finger foods.
The factory manufactured a toothpick.
The customers discovered other jobs for it.
That distinction matters in business.
Sometimes entrepreneurs become so attached to what they designed a product to do that they stop watching what customers are actually doing with it.
In the end, customers experience your product and decide where it creates value in their lives.
So, if thousands of customers are repeatedly using your product for something you never intended, don't rush to tell them:
“That is not what we built it for.”
Observe.
They may be showing you your next market.
Because ultimately,
A product is what customers say it is.
PS:
The next Tekedia Mini-MBA begins September 14, 2026.
Come and learn the mechanics of markets, products, innovation, ex*****on and growth.
To begin your registration, email: [email protected] or WhatsApp: +2347035670954