Nancy's Everyday Essence

18/07/2025

What Most People Don’t Realize About Customer Service

Customer service is not just about solving issues.

It’s about connection.

Behind every complaint is a real person.
Behind every delayed order, a real need.
Behind every angry message, someone who just wants to be heard.

Once you start seeing the person behind the problem, everything will shift

Do not take things personally.

Respond with understanding, not just answers.

That way it becomes more than “just a job.”

Nancy’s Everyday Essence 🌿

17/07/2025

When I first started in customer service, I thought solving the problem quickly was the main thing.

But over time, I have come to see this truth:
It’s not just what you say , it is how you say it.

There were times I gave the right answer, but because I said it too bluntly or too fast, the customer still left upset.

PAUSE AND LISTEN
Speak in a way that reassures, not reacts.

Because tone communicates care.

Nancy’s Everyday Essence 🌿

16/07/2025

WHY I CARE ABOUT CUSTOMER SERVICE

I have always been a problem solver.

It just comes naturally and if someone is confused, upset, or unsure, I find myself wanting to help.

That is what drew me into customer service in the first place.
Not just the process, but the people.

There is something meaningful about helping someone feel heard, sorted, and calm.
And honestly? The relief I feel afterward is so real.

It might seem small, but those little moments of care go a long way.

That’s why I keep showing up.

Nancy’s Everyday Essence 🌿

15/07/2025

A question I get every now and then is:
What do you do when a customer is clearly upset, but they’re also wrong?.

I have been there.
And honestly don’t even try to “win.”

Listen. Pause. Then say something like:
“I completely understand how this came across. Let’s look at it together.”

Most times, just that little shift, listening first, softens the moment.

It’s not about proving a point.
It’s about keeping peace while guiding things back on track.

What is one line that has helped you calm a tough situation?

Nancy’s Everyday Essence

14/07/2025

The mistake I made in a customer chat and what it taught me…

I once responded to a complaint without fully reading the message.

The customer felt ignored.

Since then, I have learned to pause, listen fully, and reply with care not just for the customer, but for the calm I want to carry in my work.

If you have ever felt rushed when replying to customers, maybe this reminder is for you too.

Nancy’s Everyday Essence 💛

11/07/2025

10/07/2025

Little changes in how we reply to customers can make a big difference.

I am sharing one tip a day from my customer service journey.

Here is today's tip

Some replies may be short…
But how you say them can either build trust or kill it.

For example:

Instead of saying

❌ “It’s not available.”

You can say
✅ “I’m really sorry, that’s currently out of stock. Can I let you know when it’s back? 😊😊

It's the same message but a softer tone. That is what makes customers feel heard.

Just showing up daily to share what I have learned.

Hope this helps someone out there 🤓

09/07/2025

Hey friends👋

After years working in customer service, here's something important I have learned:

How you reply to people really matters.

Even a simple “Thank you for waiting” or “Let me check on that for you” can make someone’s day better.

That’s why I believe small businesses and vendors deserve a little help managing their messages kindly, clearly, and without stress.

If you aree juggling too much and sometimes miss replying quickly, you are not alone.

I will be sharing tips soon on how to keep your customers happy without feeling overwhelmed.

Stay tuned and if you ever want to chat about customer care or inbox hacks, just drop a message

11/11/2024

🎉 Facebook recognized me as a top rising creator this week!

06/11/2024

Shout out to my newest followers! Excited to have you onboard! Ezi David, Desire Daisy, Kidakwa Junior