11/08/2025
Ibom Air reacts to incident involving an únruly passenger on August 10, 2025Ibom Air confirms that on Sunday, August 10, 2025, an incident occurred on board our Uyo–Lagos flight involving a passenger, Ms. Comfort Emmanson, whose conduct posed a serious thrèat to the safety of our crew, passengers, and aircraft.Shortly before take-off from Uyo, Ms. Emmanson was instructed in line with standard aviation safety procedures, to switch off her mobile phone. She bluntly refused to comply until the Pilot-in-Command made an announcement, after which a fellow passenger seated beside her took the phone and switched it off. This action prompted a verbal tirade from Ms. Emmanson. The situation was eventually calmed, and the flight departed as scheduled.Upon arrival in Lagos, Ms. Emmanson waited for all other passengers to disembark and then proceeded to confront the Purser who had earlier instructed her. She walked up to the unsuspecting Purser, stepped on her, fôrcibly tore off her wig, removed her glasses and threw it to the floor, and used her footwear to assaúlt her. She slà pped her several times and when the other cabin crew member tried to intervene, she slápped her too. She then attempted to fôrcibly remove a firè extinguisher to use as a weapôn, an act that could have damáged and grounded the aircraft.By this time, the Pilot-in-Command had alerted airport security. Before security could arrive, the Purser as seen on the viral video on the internet, prevented the passenger from leaving the aircraft until security arrived. The arrival of Ibom Air Security personnel, did not deter the passenger as she attácked them as well, lashing out viólently at the security personnel. She was then restrained and removed from the aircraft by force. Even after disembarking, she continued to assaült Ibom Air security personnel, and even slápped the ground supervisor.The passenger was removed from the ramp and taken into custody by FAAN security and handed over to the Nigeria Police Force for further investigation.Ibom Air has since submitted a report on the incident to the Nigerian Civil Aviation Authority, and placed a travel restriction on Ms. Emmanson, who will no longer be permitted to fly on any of our aircraft.Ibom Air reiterates its zero-tolerance policy towards any form of unrúly or viôlent conduct that thrèatens the safety of passengers, crew, or equipment. Such behavior will be met with the strongest possible response, including legal action and permanent restriction from our services.We commend the bravery and professionalism of our crew in handling this situation under extremely challenging circumstances, as well as the swift support from airport security and the Nigeria Police.Safety remains our highest priority. We urge all passengers to comply with crew instructions at all times for the safety, security, and comfort of everyone on board.SignedIbom Airlines LimitedAugust 11, 2025….please note that this page does not in any way condone or support viölence…
