CHINE CHE REM

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CHINE CHE REM Nutritionist|| IT Support/services|| virtual assistant

follow and watch me build/grow 🤗

17/08/2026

Celebrating my 3rd year on Facebook. Thank you for your continuing support. I could never have made it without you. 🙏🤗🎉

Last week in my IT Support training, we were introduced to Freshdesk, and it was interesting to learn how support teams ...
22/07/2026

Last week in my IT Support training, we were introduced to Freshdesk, and it was interesting to learn how support teams manage customer requests in one place.

I learned how tickets are created, assigned, tracked, and resolved, as well as how a help desk system helps teams stay organized and provide timely support to customers.

Before this class, I didn't fully understand what happened behind the scenes when customers contacted a company's support team. Seeing how Freshdesk works gave me a better appreciation of the processes involved in delivering a good customer experience.

I'm enjoying this learning journey because every new topic introduces me to tools and workflows that are used in real workplaces. Looking forward to learning more and continuing to build my skills in IT Support and Virtual Assistance.

Yesterday's class with Digital Witch was both insightful and practical as we explored HubSpot, one of the leading custo...
17/07/2026

Yesterday's class with Digital Witch was both insightful and practical as we explored HubSpot, one of the leading customer relationship management (CRM) platforms used by businesses around the world.
We learned how HubSpot helps businesses build stronger relationships with customers by streamlining customer support and sales processes. The session covered the platform's key features and how they can be used to effectively manage customer interactions, organize contacts, track communications, and support sales activities.
It was exciting to see how technology can simplify workflows, improve customer experiences, and help teams stay organized and productive.
Each class continues to reinforce that IT Support goes beyond troubleshooting technical issues, it's also about understanding the tools that help businesses deliver excellent customer service and operate more efficiently.
I'm grateful for the opportunity to keep learning, building practical skills, and growing one step at a time. Looking forward to the next class and all the knowledge it will bring!

15/07/2026

Latest graduate 🤗

Day 1 of My IT Support Journey with Digital Witch 💙Every journey begins with a single step, and I'm excited to share hig...
14/07/2026

Day 1 of My IT Support Journey with Digital Witch 💙

Every journey begins with a single step, and I'm excited to share highlights from my first class with the Digital Witch IT Support

Today's session laid a strong foundation for understanding the world of IT Support. We explored what IT services are and the important role they play in helping individuals and organizations stay productive and efficient.

We also learned about Service Level Agreements (SLAs),what they are, why they matter, and how they help set clear expectations between service providers and customers by defining response and resolution times.

In addition, we had a hands-on introduction to some essential cloud storage and collaboration tools used in the workplace:

* Google Drive
* Dropbox
* Microsoft OneDrive

Learning how these platforms help teams store, organize, share, and collaborate on files has given me a better understanding of the tools IT professionals use every day.

I'm grateful for this opportunity to learn, grow, and build the skills needed for a successful career in IT Support. This is only the beginning, and I'm looking forward to sharing more lessons and milestones as I continue this journey.

Thank you to the Digital Witch IT Support Community for an insightful first class. On to the next one! 💻✨

I'm excited to share that I've officially joined the Digital Witch IT Support Community – June/July 2026 Cohort.Choosing...
14/07/2026

I'm excited to share that I've officially joined the Digital Witch IT Support Community – June/July 2026 Cohort.
Choosing to pursue a career in IT Support has been an intentional decision, and I'm committed to investing in the knowledge and skills needed to succeed in this field. Joining this cohort is another step toward that goal, and I'm excited for everything I'll learn along the way.
Over the next few weeks, I'll be focused on:
Strengthening my technical and troubleshooting skills.
Learning from experienced mentors and industry professionals.
Collaborating with a community of aspiring IT professionals.
Gaining hands-on experience by solving real-world IT challenges.
I'm grateful for the opportunity to be part of this learning community and for the chance to grow both personally and professionally. This journey is a reminder that growth often begins when you choose to invest in yourself and step outside your comfort zone.
A big thank you to the Digital Witch IT Support Community for creating a platform where aspiring IT professionals can learn, connect, and grow together. I'm looking forward to making the most of this experience.
I'm also excited to share my learning journey, celebrate milestones, and connect with professionals in the IT Support community. If you're in IT Support or have experience in the field, I'd love to connect, learn from your insights, and continue growing my network.
Here's to new beginnings, continuous learning, and the exciting journey ahead! 💙

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Umuahia
Umudike

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