13/09/2025
Haba! Since when did running a shop turn into detective work?
Do you want to scan everything I bought?
Business owner, why are you using your eyes to scan every single item from your competitors?
Why do you want to know if they sell what you sell or not?
Last time I checked, you didnât change profession to detective or police officer.
So why do you always do this when customers buy from another shop:
š/ Scan customersâ bags like customs officer.
²/ Drop sarcastic comments about competitors.
Âł/ Compare prices unnecessarily.
â´/ Look at customers with attitude instead of a smile.
âľ/ Gossip about where they bought from.
And sometimes, this behavior makes customers feel:
š/ Uncomfortable.
²/ Like you donât value them
Âł/ That youâre insecure.
â´/ That you lack confidence in your business.
âľ/ That you canât be trusted.
Abeg, stop straining those eyes of yours.
Use them well to look at your shop, see what needs restocking, check what needs packaging, even notice what part of the store needs renovation.
Stop scaring customers away.
Remember: Customers are not suspect, treat them like partners.