24/09/2025
What is the position of the law on "No refund after payment" policy?
In law, a “No refund after payment” policy is not absolute. Its validity depends on consumer protection laws, contract principles, and the circumstances of the transaction.
*Consumer Protection Framework
The Federal Competition and Consumer Protection Act (FCCPA) 2018 governs consumer rights in Nigeria. Section 120 & 122 FCCPA provides that Consumers are entitled to refunds or replacements if goods are defective, unsafe, or do not match their description.
Section 129 FCCPA: Unfair contract terms—such as those that seek to exclude liability for defective goods—are prohibited.
This means a blanket “no refund” policy cannot override statutory consumer rights.
*Contract Law Principles
Under the Law of Contract, once parties agree to terms (including “no refund”), it is generally binding. However, Nigerian courts will not uphold clauses that are unconscionable, unfair, or against public policy.
If the goods or services provided are defective, not delivered, or fundamentally different from what was agreed, the consumer can legally demand a refund notwithstanding the policy.
*Sector-Specific Laws
Sale of Goods Act (applicable in some states): Implies conditions and warranties into contracts of sale, including that goods must be fit for purpose and of merchantable quality. Breach gives rise to a right to reject goods and claim a refund.
Central Bank of Nigeria (CBN) Regulations (for financial services): Require banks, fintechs, and payment providers to reverse wrongful or failed transactions.
*Judicial Attitude
Nigerian courts tend to protect consumers against exploitative practices. A “no refund” sign or receipt is generally treated as a notice rather than an absolute bar to refunds.
If a consumer proves fraud, misrepresentation or breach of implied terms, courts will compel a refund despite such a policy.
In Nigeria, a “No refund after payment” policy cannot lawfully override statutory consumer rights. It can enforceable only where the goods/services delivered conform with the contract or there is no defect, misrepresentation, or breach exists, and the policy is not unfair or contrary to public interest.
If any of these fail, the consumer is entitled to a refund despite the policy.