17/06/2026
Most websites don't have a traffic problem ๐ฆ
They have a customer journey problem.
When Will reached out about Luggage Link, the goal wasn't just a website refresh. It was about making it easier for travellers to understand the service, find the information they needed, and book with confidence.
Because when someone lands on your website, they're usually asking:
โก๏ธ Am I in the right place?
โก๏ธ How does this work?
โก๏ธ Is this for me?
โก๏ธ What's my next step?
If those questions aren't answered quickly, people leave.
That's why good website design isn't just about colours, fonts, or aesthetics. It's about creating a clear customer journey, improving user experience, and making it easy for people to take action.
๐ When was the last time you looked at your website through a customer's eyes?