18/09/2025
READ | DILGโs Unified 911 Achieves 94.42% Efficiency, Marking Major Milestone in Emergency Response Modernization
The Department of the Interior and Local Government (DILG) said the newly-launched Unified 911 system has set a groundbreaking standard for emergency response in the country, achieving 94.42% efficiency on its first day of operation on September 11, 2025. This major improvement marks a significant leap in modernizing the countryโs emergency services, ensuring faster and more reliable assistance for those in urgent need of assistance.
The DILG said that on the first day of the Unified 911 rollout, the Emergency 911 National Call Center received 60,323 calls, of which 57,786 were successfully handled, resulting in a 94.42% efficiency rate. Only 3,537 calls were identified as test, abandoned, or prank calls.
The DILG pointed out that the notable improvement of 911โs efficiency rating is not due to a decrease in demand, but rather to a vastly improved response framework, as the call center has consistently handled around 61,000 calls per day. The Department further stressed that the 94.42% efficiency on day one highlights how the new system is already making a measurable impact on the speed and accuracy of emergency responses.
This significant improvement stands in stark contrast to previous years. In 2024, the call center managed just 48.33% of the 22.3 million calls received. By early 2025, upgrades to the system had increased the efficiency rate to 70.71%, which further improved to 94.42% on launch day. This reflects the effectiveness of upgrades, demonstrating a sharp rise in both system capacity and operational coordination.
Earlier, DILG Secretary Jonvic Remulla issued a stern warning against prank calls to the newly rolled-out Unified 911 Emergency Hotline, saying that those who misuse the system will face immediate consequences, including deprioritization of their future calls.
"Kapag prank call ka, ma-archive na ang number mo. Last priority. Kasi kailangan may disincentive yung mga prank callers. So, kung nanloko ka sa amin, di ka na makakatawag," he said, appealing to the public to act responsibly and think twice before misusing the emergency system.
To ensure that no genuine emergencies are missed, the DILG is implementing verification protocols, especially for dropped or unclear calls. These may include follow-ups by local police or barangay officials to check the situation on the ground.
With Unified 911 now fully operational, the Philippines has taken a significant leap forward in creating a more responsive, reliable, and efficient emergency response system. This achievement is a critical step toward building a more digitally integrated public safety infrastructure and aligns with President Ferdinand Marcos Jr.'s commitment to delivering modern, efficient services to all Filipinos.
