28/09/2025
The (SC) has reiterated that banks may be held liable for moral damages suffered by depositors due to negligence, even if there is no proof of bad faith or malice.
In a Decision written by Associate Justice Samuel H. Gaerlan, the SC’s Third Division ordered Banco de Oro (BDO) to pay Remedios and Angelita Antonino (Antoninos) the proceeds of their time deposit, including PHP 100,000 in moral damages.
The Antoninos, who are U.S. green card holders living abroad, made three time deposit placements totaling over USD 150,000 at BDO’s San Lorenzo Branch in Makati City (BDO San Lorenzo). They had an arrangement with the branch manager that if the deposits were not withdrawn at maturity, they would automatically roll over into interest-bearing savings accounts. The time deposit certificates (TDCs) were not redeemed and were stored in a Banco Filipino deposit box for safekeeping.
Later, Banco Filipino declared bankruptcy and was taken over by the Philippine Deposit Insurance Corporation (PDIC). It took the Antoninos some time to retrieve their TDCs from the PDIC.
BDO San Lorenzo then ceased operations and closed down without notifying the Antoninos, who only discovered the closure when they tried to withdraw their investments.
They sent several demand letters to BDO, but the bank claimed the deposits had already been withdrawn, citing a demand draft allegedly signed by Angelita. Angelita denied signing the document.
The Antoninos filed a complaint against BDO seeking payment of their time deposit placements.
Ruling in favor of the Antoninos, the SC cited Section 9 of BDO’s terms and conditions for time deposit placements, which requires the surrender of TDCs when withdrawing deposits. Since the Antoninos still had the certificates, the SC concluded that the funds were not withdrawn.
The SC noted that the PNP expert said the signature on the demand draft was likely forged. Immigration and passport records also showed Angelita could not have been in the country to sign the draft. Further, BDO failed to verify the identity of the person who withdrew the funds.
The SC held that these lapses showed BDO’s failure to exercise the required diligence, especially given the large amount involved.
Read the full text of the Press Release at https://sc.judiciary.gov.ph/?p=152203.
Read the full text of the Decision at https://sc.judiciary.gov.ph/?p=152187.
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