Bugasong MPC - Cable TV/Internet

25/06/2025

18/06/2025

Technical Service Advisory Update: Emergency Corrective Maintenance Completed

We are pleased to inform you that the emergency corrective maintenance conducted today, June 18, 2025, from 12:00 PM to 3:00 PM, has been successfully completed ahead of schedule.

The maintenance involved the replacement of a faulty distribution switch and NAT (Network Address Translation) server at our core network hub—components identified as the root cause of recent service disruptions.

As of 2:05 PM, all systems are back online, and internet connectivity across the affected areas has been fully restored.

If your internet connection has not yet been restored, please restart your modem/router to refresh the connection.

Thank you for your patience and continued support as we work to provide reliable connectivity.

17/06/2025

Technical Service Advisory: Emergency Corrective Maintenance

Please be advised that an emergency corrective maintenance activity will be conducted tomorrow, June 18, 2025, from 12:00 PM to 3:00 PM, which will result in the temporary unavailability of internet services across all covered areas.

The maintenance will take place at our network hub, involving the replacement of a malfunctioning distribution switch and NAT (Network Address Translation) server, which have been identified as the root cause of recent service disruptions.

This urgent intervention is necessary to prevent further degradation and to restore stable and reliable network performance.

Our technical team will make every effort to complete the work and restore services as early as possible within the scheduled maintenance window.

We apologize for the inconvenience and thank you for your continued patience and understanding as we work to ensure service continuity and quality.

15/06/2025

SERVICE ADVISORY: CABLE SERVICE INTERRUPTION DUE TO FIBER CUT

Please be advised that cable TV services are currently unavailable in all areas under our coverage due to a fiber optic cable cut located in Laua-an, Antique.

Only cable services are affected — internet services remain operational.

Our technical team is already working to restore the service as soon as possible. We apologize for the inconvenience and appreciate your patience and understanding.

01/06/2025

SERVICE ADVISORY UPDATE: INTERNET SERVICE RESTORED

We are pleased to inform you that the earlier internet service outage affecting all areas within our coverage has been resolved. Internet connectivity has now been fully restored.

We apologize for the inconvenience this may have caused and thank you for your patience and understanding during the outage.

Thank you for your continued trust.

01/06/2025

SERVICE ADVISORY: WIDESPREAD INTERNET SERVICE OUTAGE

We are currently experiencing a network-wide service disruption affecting internet connectivity across all areas within our coverage.

Preliminary diagnostics indicate a major fault within our infrastructure. Our team are actively working to identify the root cause and implement the necessary corrective measures.

At this time, the estimated time for full service restoration remains undetermined.

We apologize for the inconvenience this may cause and appreciate your continued patience as we work to resolve the issue.

Thank you for your understanding.

22/05/2025

CABLE ADVISORY:
We are currently conducting emergency maintenance due to unexpected technical issues. Signal restoration is in progress. We apologize for the inconvenience and appreciate your patience and understanding during this time.

25/02/2025

📢 Service Disruption Notice – Emergency Maintenance in Progress

To all our valued customers,

This is to inform you that an emergency maintenance activity is currently underway at our headend facility, resulting in a temporary disruption of Cable TV services.

Our technical team is working diligently to resolve the issue and restore services as soon as possible. We appreciate your patience and understanding.

23/12/2024

SERVICE RESTORATION COMPLETE

We are pleased to inform you that the emergency repair work on the FTTH main line has been successfully completed, and internet and cable services have been fully restored in the areas from Calog to Tagudtud North as of 1:41 PM.

We apologize for any inconvenience the service interruption may have caused and appreciate your patience and understanding during the repair process.

Thank you for your understanding.

23/12/2024

NOTICE OF SERVICE INTERRUPTION

Please be advised that an emergency service interruption will begin as part of the repair process for the FTTH main line, which was damaged during a right-of-way reroute fiber optic operation carried out by an individual. This will temporarily affect internet and cable services in the BUGASONG area.

Estimated Restoration Time: 5:00 PM (sooner or later, depending on repair progress)

We apologize for any inconvenience this may cause and thank you for your patience as we work to restore services as quickly as possible.

Thank you for your understanding.

15/12/2024

Technical Advisory: Coop Cable TV Signal Interruption Due to Fiber Break

We are currently experiencing a cable TV signal interruption caused by a fiber break located at CALOG TO TAGUDTUD NORTH BUGASONG ANTIQUE..

Our field operations team is on-site, working to repair the damaged fiber. The estimated time of restoration (ETR) is 5:30 PM today.

We sincerely apologize for the inconvenience and appreciate your patience as we resolve this issue.