Bugasong MPC - Cable TV/Internet

19/08/2025

COOP CABLE TV & INTERNET SERVICE ADVISORY

Cable TV and Internet services from Calog to Tagudtud South, Bugasong, Antique have been disrupted since last night and continue until today due to a fault in the main fiber line.

Tracing was conducted today, but splicing and full restoration are scheduled for tomorrow.

We apologize for the inconvenience and appreciate your understanding.

25/07/2025

Internet Service Outage – Final Update

Internet services across our entire coverage area have now been fully restored. This follows the earlier outage caused by a fiber cut along Cubay Pangpang, Sibalom, which severely affected our backbone connection.

Our technical teams have completed the restoration work. As part of the final steps, we advise all subscribers to restart their ONU (modem/router) by unplugging it for about 5-10 seconds before turning it back on. This helps refresh the connection and ensure that your service is running smoothly after the restoration.

We thank you for your patience and understanding throughout this service disruption.
Your continued support is truly appreciated.

25/07/2025

Internet Service Outage – Restoration Update

We are providing an update regarding the ongoing internet service outage affecting our entire coverage area.

Initial investigation pointed to a fiber cut along Cubay Pang-Pang, Sibalom. Our technical team has now identified the exact location of the damage—the main fiber line was found severed in half, disrupting our backbone connection from San Jose.

Restoration work is actively ongoing. Technical teams from Barbaza, San Jose, Sibalom, Patnongon, and Bugasong have been augmented on-site to accelerate the repair process. Despite inclement weather conditions, our teams are working tirelessly on the ground to restore services as quickly and safely as possible.

Thank you for your continued patience and understanding.

25/07/2025

INTERNET SERVICE OUTAGE ADVISORY

We are currently experiencing a total internet service outage across our entire coverage area. Cable TV services remain unaffected.

Initial investigation points to a fiber cut along Pangpang, Sibalom, though the exact location of the damage has not yet been determined. This fiber line is part of our main backbone connection from San Jose, where our internet headend is located.

Due to inclement weather conditions, restoration efforts may take longer than usual. Our technical team is actively working to locate and resolve the issue as quickly and safely as possible.

We’ll continue to provide updates as more information becomes available. Thank you for your patience and understanding.

17/07/2025

ADVISORY:
Dear subscribers, please be informed that you may experience slow internet connection due to high traffic congestion. One of our ISPs is currently down because of a fiber cut along the Kalibo–Caticlan link. Restoration is ongoing. We apologize for the inconvenience and thank you for your understanding.

25/06/2025

18/06/2025

Technical Service Advisory Update: Emergency Corrective Maintenance Completed

We are pleased to inform you that the emergency corrective maintenance conducted today, June 18, 2025, from 12:00 PM to 3:00 PM, has been successfully completed ahead of schedule.

The maintenance involved the replacement of a faulty distribution switch and NAT (Network Address Translation) server at our core network hub—components identified as the root cause of recent service disruptions.

As of 2:05 PM, all systems are back online, and internet connectivity across the affected areas has been fully restored.

If your internet connection has not yet been restored, please restart your modem/router to refresh the connection.

Thank you for your patience and continued support as we work to provide reliable connectivity.

17/06/2025

Technical Service Advisory: Emergency Corrective Maintenance

Please be advised that an emergency corrective maintenance activity will be conducted tomorrow, June 18, 2025, from 12:00 PM to 3:00 PM, which will result in the temporary unavailability of internet services across all covered areas.

The maintenance will take place at our network hub, involving the replacement of a malfunctioning distribution switch and NAT (Network Address Translation) server, which have been identified as the root cause of recent service disruptions.

This urgent intervention is necessary to prevent further degradation and to restore stable and reliable network performance.

Our technical team will make every effort to complete the work and restore services as early as possible within the scheduled maintenance window.

We apologize for the inconvenience and thank you for your continued patience and understanding as we work to ensure service continuity and quality.

15/06/2025

SERVICE ADVISORY: CABLE SERVICE INTERRUPTION DUE TO FIBER CUT

Please be advised that cable TV services are currently unavailable in all areas under our coverage due to a fiber optic cable cut located in Laua-an, Antique.

Only cable services are affected — internet services remain operational.

Our technical team is already working to restore the service as soon as possible. We apologize for the inconvenience and appreciate your patience and understanding.

01/06/2025

SERVICE ADVISORY UPDATE: INTERNET SERVICE RESTORED

We are pleased to inform you that the earlier internet service outage affecting all areas within our coverage has been resolved. Internet connectivity has now been fully restored.

We apologize for the inconvenience this may have caused and thank you for your patience and understanding during the outage.

Thank you for your continued trust.

01/06/2025

SERVICE ADVISORY: WIDESPREAD INTERNET SERVICE OUTAGE

We are currently experiencing a network-wide service disruption affecting internet connectivity across all areas within our coverage.

Preliminary diagnostics indicate a major fault within our infrastructure. Our team are actively working to identify the root cause and implement the necessary corrective measures.

At this time, the estimated time for full service restoration remains undetermined.

We apologize for the inconvenience this may cause and appreciate your continued patience as we work to resolve the issue.

Thank you for your understanding.

25/02/2025

📢 Service Disruption Notice – Emergency Maintenance in Progress

To all our valued customers,

This is to inform you that an emergency maintenance activity is currently underway at our headend facility, resulting in a temporary disruption of Cable TV services.

Our technical team is working diligently to resolve the issue and restore services as soon as possible. We appreciate your patience and understanding.