30/01/2024
Frequently Asked Questions:
TOPIC
QUESTION
ANSWER
Drop-off concerns
What if sellers attempt to drop off damaged packages?
You must not accept any damaged packages (spilled, broken, leaking, dented) as these may be billed to you as claims.
Drop-off concerns
Where can I check what SDrops are near me in case I need to redirect sellers?
For the list of nearby SDrops or SPX Drop-off Points, kindly access this link: https://spx.ph/service-point/.
Drop-off concerns
How do I know if a package is correctly packaged?
You may refer to the Packaging Guidelines to make sure parcels being dropped off by sellers are packaged correctly.
Drop-off concerns
My usual SDrop point no longer accepts additional parcels from me. Are there other locations where I can drop off my remaining parcels?
Check here for any nearby service points: https://spx.ph/service-point/. You may also choose to arrange your parcels for pick-up for a more efficient fulfilment process. Learn how to arrange for pick-up here.
Drop-off concerns
What if I reach maximum capacity?
Kindly advise the SPX Strat team to update the status in SPX Portal. For sellers who will attempt to drop off, you may advise them to proceed to the nearest drop-off location instead. They may refer to these service points.
Drop-off concerns
What if the number of parcels does not match the inbound and outbound numbers?
If the reason for unmatched numbers is due to lost/damaged parcels not being received by SPX Line Haul, make sure parcels are noted in the Transmittal Form prior to signing as this will be used as proof of SDrop PIC to file for Incident Report.
Technical Concern
What will happen if I have a network connection problem?
Kindly advise the SDrop PIC/SPX Strat Team to update the status in SPX Portal. For sellers who will attempt to drop off, you may suggest the following options: (1) Proceed to the nearest drop-off location. They may refer to these service points. (2)If a shipment is a pick-up, the seller may opt to wait for the scheduled pick-up schedule instead. (3)If a shipment is a drop-off, the seller may leave details of the new pick-up shipment to SDrop/DOP and will inform PIC of additional handover in reference to new pick-up shipment (Note: This will only apply to sellers with new pick-up shipment, otherwise, refer to option 1)
OTHERS
For other inquiries and concerns, kindly fill out the SPX Inquiry Form or send an email to [email protected]
