21/06/2025
🧗 𝐅𝐫𝐨𝐦 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐁𝐫𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐀𝐠𝐞𝐧𝐜𝐲
Back in 𝟐𝟎𝟏𝟗, I was working full-time in customer service for an eCommerce brand creator.
My job?
Answer inquiries. Resolve complaints. Stay calm — even when it wasn’t easy. 😅
What I didn’t know then: I was building the foundation for everything I’d do later.
By 𝟐𝟎𝟐𝟎, I was promoted to 𝐒𝐚𝐥𝐞𝐬 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞.
I went from answering tickets to warming leads, closing deals, and seeing firsthand what makes an online brand win (or fail).
I learned to speak to customers — and convert them.
Fast forward to 𝟐𝟎𝟐𝟑, I joined a 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐠𝐞𝐧𝐜𝐲 that supported Meta, TikTok, and Google ad accounts.
My role? Operational — but 𝐦𝐢𝐬𝐬𝐢𝐨𝐧-𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥.
I managed backend workflows, compliance support, and client coordination.
No strategy decks, no glory — but I kept the campaigns running.
💡Through these years, one truth became clear:
The 𝐛𝐚𝐜𝐤𝐞𝐧𝐝 is where the brand either breaks… or scales.
That’s why I started 𝐃𝐞𝐬𝐤 𝐭𝐨 𝐒𝐮𝐦𝐦𝐢𝐭 𝐁𝐫𝐚𝐧𝐝 𝐆𝐫𝐨𝐰𝐭𝐡 𝐀𝐠𝐞𝐧𝐜𝐲 — a support-first, structure-first agency for eCommerce and dropshipping brands.
We don’t just do pretty posts or promise ROAS.
We fix the systems that hold your growth together:
✅ 𝐁𝐫𝐚𝐧𝐝𝐢𝐧𝐠 that reflects your core story
✅ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 that build loyalty
✅ 𝐒𝐚𝐥𝐞𝐬 𝐚𝐧𝐝 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 that drive real revenue
✅ 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 that converts, not just attracts
📸 𝐈𝐧 𝐭𝐡𝐢𝐬 𝐩𝐨𝐬𝐭:
One photo of me at my 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐝𝐞𝐬𝐤 𝐢𝐧 𝟐𝟎𝟏𝟗
📍Side-by-side with a photo standing on the 𝐬𝐮𝐦𝐦𝐢𝐭 𝐨𝐟 𝐌𝐨𝐮𝐧𝐭 𝐀𝐩𝐨 — 𝐭𝐡𝐞 𝐡𝐢𝐠𝐡𝐞𝐬𝐭 𝐩𝐞𝐚𝐤 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬.
From the desk to the summit — this is the journey.
📩 𝐃𝐌 𝐦𝐞 𝐢𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐠𝐫𝐨𝐰𝐭𝐡 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐭𝐡𝐚𝐭 𝐠𝐞𝐭𝐬 𝐭𝐡𝐞 𝐛𝐚𝐜𝐤𝐞𝐧𝐝 𝐫𝐢𝐠𝐡𝐭 — 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐝𝐨 𝐛𝐞𝐬𝐭.
#𝐅𝐨𝐮𝐧𝐝𝐞𝐫𝐒𝐭𝐨𝐫𝐲 #𝐆𝐞𝐧𝐙𝐅𝐨𝐮𝐧𝐝𝐞𝐫 #𝐌𝐭𝐀𝐩𝐨 🧗
