16/05/2025
I recently sent an email to a government institution addressed to the officer-in-charge. The reply I received was simply, "Email received," it didn't even CC the other recipients included in the original email.
As an experienced Virtual Assistant, part of my work involves sending and receiving emails. I am well-versed in the proper way to respond, which is always done with professionalism.
When someone emails you with their full name, it is important to address them properly. Unfortunately, in this case, it felt like the person replying was too lazy to write a proper response.
We understand that everyone is busy, but responding with respect and professionalism—using proper greetings like "Dear Mr./Ms.", complete sentences, and a courteous tone—makes a huge difference. It reflects not only on the individual but also on the integrity of the office they represent.
📌 A little training on professional email communication wouldn’t hurt. It actually shows that you value the people you’re corresponding with.
Public service includes how we treat people—even through email.
Just saying.
