09/09/2026
To: PLDT Cares / Home / Service / Technical
In short, your services have become really terrible. Here’s my experience with PLDT.
I lost my internet connection, and I had no problem with my bills. I messaged them through PLDT Cares on Messenger. AI answers, then you get transferred to call centers. The waiting time is 1 hour, and then someone answers and asks what your concern is.
Now, when they can’t answer your concern, they transfer you to the technical team without any explanation. Can’t they just handle it themselves? Now, you have no choice but to wait another 1 hour for the transfer.
Then someone answers, and it’s the same procedure: you provide your information and explain your concerns. Their response was that they would prioritize it and relay it to the service team.
Now, this is the fun part. Their service team messaged me and scheduled a date, so I had to take a day off from work. The whole day passed with no notice that they wouldn’t be able to come.
The next day, I called 171 because PLDT Cares takes so long! Imagine waiting 2 hours and 30 minutes just to report your concern.
I finally spoke to someone, and they gave me the same response: they would escalate it. Then, after 2 days, the service team messaged me again. I took another day off from work, and once again, they were a no-show.
They even provided a contact number, but no one replies. When you call, there is no response—it seems like the number doesn’t accept calls or text messages.
I already went to the branch and spoke to a live call center agent. Again, they did the same thing: they said they would escalate it and prioritize it.
Today, they have scheduled another visit with me. Let’s see if anyone actually shows up!?
You know, Mr. Pangilinan, please do something about your after-sales service. It is very unprofessional.
National telecommunication commision , please look into this PLDT issue. We are paying our bills properly, but we are basically being robbed because I have been without internet for two weeks already.
Raffy Tulfo in Action , maybe you can help with this. Please don’t focus only on impeachment.
Thanks.
