26/03/2024
Work Remotely? [Yes/No]: YES
Job Role: Remote Level 1 IT Technician
Work Duration: Full time/Long term
Rate or Salary range: $4-$6/hr
Commission Based only? [Yes/No]: NO
Description/Information:
Are you a tech-savvy problem solver who enjoys helping others? Do you have experience in providing remote technical support to end-users? If so, we have an exciting opportunity for you!
Responsibilities:
*Providing first-line technical support to our remote users via phone, email, chat, or remote desktop tools,
*Troubleshooting and resolving hardware and software issues
*Assisting with password resets and account lockouts
*Installing and configuring software
*Setting up and troubleshooting peripheral devices
*Handling calls and tickets from remote users and logging them in the system
*Onboarding new remote users and providing them with the necessary IT equipment and training
*Participating in projects such as asset management, company documentation, and monthly reports
*Tracking and managing remote IT equipment inventory
*Maintaining an up-to-date database of hardware and software assets
*Generating reports on remote support performance and user feedback
*Enforcing and communicating IT security policies remotely
Requirements:
• Very good English speaking and writing skills.
• A few years' experience and relevant IT certifications is a plus.
• Proficiency in remote communication tools (video conferencing, remote desktop software, chat applications)
• Understanding of common operating systems, basic hardware components, and standard office software applications.
• Strong remote communication skills, both verbal and written.
• A commitment to delivering excellent customer service with a focus on remote user satisfaction.
• Effective time management and organization skills.
• Basic knowledge of IT security principles and a commitment to maintaining data and system security.
• Preferably with MSP experience
If you are interested in this role, please apply. We look forward to hearing from you!
https://forms.gle/VKqhFPcbFA5dhhUo7