02/10/2026
SERVICE ADVISORY
To our valued subscribers,
We would like to inform everyone that some users may currently experience slow or intermittent internet connection, as well as difficulty accessing some websites and online services.
This is due to an issue affecting our main network source. Currently, the C2C Singapore link is down, while the C2C Submarine Cable connecting Hong Kong to the Philippines is also experiencing an outage.
As a result, our network currently has limited backup connectivity, which may affect internet speed and stability and may cause difficulty accessing certain websites and online services.
Our Technical Team is actively monitoring the situation and coordinating with our network providers to address the issue and restore stable internet service as soon as possible.
We sincerely apologize for the inconvenience and thank you for
your patience and understanding.