I bring nearly a decade of experience in customer service, administrative support, and tech operations across diverse industries. Most recently, I worked as an Executive Assistant at Magic, where I supported high-level executives by managing their calendars, coordinating meetings, and handling detailed travel arrangements. I was also the main point of contact for internal and external communicatio
ns—screening calls, organizing inboxes, responding to emails, and drafting correspondence. In addition to these core responsibilities, I managed social media accounts, created content calendars, scheduled posts, and tracked engagement to help maintain a consistent and professional online presence. I often prepared meeting agendas, took minutes, and followed up on action items, ensuring deadlines were met and priorities were aligned. I handled sensitive information with discretion and regularly contributed to research, special projects, and process improvements. I also assisted with budgeting tasks, event planning, and light HR coordination—positioning myself as a strategic partner, not just a support person. Before Magic, I worked as a Rent Manager for a real estate company, where I oversaw full property operations—marketing listings, screening tenants, managing leases, and ensuring legal compliance. This strengthened my communication skills and ability to explain complex information clearly. Earlier, as a Technical Support Analyst for the cloud contact center platform Five9, I supported clients with software configuration, user setups, IVR flows, and multichannel (chat, email, SMS) systems. I collaborated with technical account managers and engineers to deliver a smooth implementation experience and also gained experience with CRMs like Salesforce and Infusionsoft by KEAP. Given the fast-paced environments I’ve worked in, I’ve become highly organized—managing emails with folders and templates, and using tools like Slack, Microsoft Teams, Outlook, and Google Keep to track tasks and meet deadlines. I’m also used to summarizing meetings and ensuring action items are documented and followed up. Outside of work, I apply the same attention to detail in managing errands, booking travel, and planning thoughtful experiences. I genuinely enjoy supporting others and thrive in roles where I can anticipate needs and make a meaningful impact. Thank you for considering me—I’m excited about the opportunity to contribute to your team.
