14/07/2025
Converge ICT Solutions Inc. won the Moonshot Catalyst Awards with their "Agentic AI" solution, a proactive AI assistant that detects and resolves customer issues before they arise. This innovation aims to:
- Improve customer service experience
- Reduce operational costs
- Enable faster deployment of agents
Converge is integrating more AI-enabled tools in its operations, particularly in customer service, and has partnered with Salesforce for automation. This win showcases Converge's commitment to digital innovation and AI-driven telecom solutions.
Competing in the “ODA (Open Digital Architecture) in a Box” challenge, Converge with team members Telus, AWS, Vodafone. Verizon, RADCOM, and others, emerged as champions with the proposal of an ‘Agentic AI” or a Concierge AI Agent, a proactive, intelligent assistant that continuously monitor...