23/07/2025
PWD COUPLE SPEAKS OUT AFTER HUMILIATED AT STARBUCKS FESTIVAL MALL‼️
My husband and I went to Starbucks at Festival Mall earlier to relax after work. We are both PWDs (my husband has a speech disability and I have a psychosocial disability). Since I was already tired, he was the one who ordered at the counter. When he came back to our table, nag iba yung aura nya. Then he showed me the name written on his cup.
Really, Starbucks!? This is so disappointing. And then you even called out my husband based on the name written on the cup?
This is truly disappointing.
Update:
The manager spoke with us and apologized. They acknowledged their mistake. But still, part of us — especially my husband — was humiliated by what happened. He rarely approaches people, and now it seems like he’s starting to feel traumatized even just by ordering at other restaurants. Knowing that I also have a social disability, this is just too much.
This incident serves as a reminder for businesses and their staff to treat every customer with extra care, respect, and understanding — especially persons with disabilities who already face daily challenges that often go unnoticed. A little sensitivity can go a long way. Small actions and careless mistakes can deeply affect someone’s confidence and sense of safety in public spaces. Everyone deserves to be treated with dignity.
