
04/10/2022
E-commerce platform Shopee recently revealed Toni Gonzaga as its newest ambassador. The launch received both supportive and critical reactions from Filipino netizens. But whether it was a PR win or not, only an in-depth look at people’s sentiments can tell.
Clutch MediaTech’s proprietary sentiment scanning capability examined the online sentiments surrounding Toni Gonzaga’s debut as Shopee’s newest endorser. Clutch trod through 366,531 collective engagements from 22 mainstream news links, within 24 hours of the launch. Check out the breakdown of sentiments:
◼️ Sharp criticisms for both Toni Gonzaga and Shopee make up for 45%, the biggest wedge, of the overall sentiment share. Netizens openly rebuked Shopee’s endorser of choice, as well as the e-commerce platform’s decision to celebrate an endorser amidst the retrenchment of its workers and employees.
◼️ Shopee’s key competitor seems to have benefitted from the controversial endorsement launch. 32% of the overall sentiment share is echoed support for Lazada, speaking of the people’s newfound preference for the online shopping platform.
◼️ The corporate launch wasn’t spared from political narratives too. 12% of the sentiments were direct hits to “kakampinks” or Leni Robredo supporters. This follows the group’s reverberant call to boycott Shopee, denounce Toni, and uninstall the app.
◼️ The remaining trace amounts of sentiments are of support for the endorsement launch, and other immaterial comments. They comprise 9% and 2% of the sentiment shares respectively.
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So, was it a ‘PR win’? What do you think?